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Customer Service Officer (IOI Mall Kulai)

Salary undisclosed

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Job description

  • Provide mall information about products and services such as car park, retail location, shopping promotion etc.
  • Attend to shoppers' queries, feedback and complaints.
  • To manage incoming calls to ensure customer's queries and referral of services are answered promptly and professionally.
  • Ensure all lost and found cases reported and properly handled, accurately documented, items secured and all procedures pertaining to lost and found are strictly adhered to.
  • Provide gift wrapping services, ensure all items are wrapped nicely and presentable.
  • To distribute all circulars to tenants with each tenants' acknowledgement.
  • To assist team on redemption process.

Job requirements

  • At least SPM or Diploma in any field.
  • At least 1 year experience in the related field.
  • Strong interpersonal and communication skills.
  • Willing to work at Kulai, Johor.

Job Types: Full-time, Permanent

Benefits:

  • Health insurance
  • Opportunities for promotion

Supplemental Pay:

  • Overtime pay
  • Performance bonus