F&B Service Agent (Coffee House Waitress)

1.0 Job Summary

1.1 Responsible for the prompt, efficient and courteous service to guest under the supervision of the F&B Team Leader. Moreover he/she is responsible for increasing sale by providing specialized advice and active selling.

2.0 Duties And Responsibilities

2.1 To report for duty punctually wearing the proper uniform and name

badges at all time

2.2 To serve food and beverage to guest according to standard set.

2.3 To handle guest enquiries in a courteous and efficient manner

2.4 To provided a courteous and professional service at all time.

2.5 To check constantly on guest satisfaction, to maintain a best possible guest relation, to anticipate guest’ needs and ensure the fulfillment of all guest expectation.

2.6 To be stationed in the assigned area of the outlet during service hours unless specifically assigned elsewhere.

2.7 To maintain neatness and cleanliness at assigned station, back area and dining area throughout the day.

2.8 To keep station adequately stocked with necessary supplies before. during and after service hours.

2.9 To prepared necessary mise-en-place concerning the operations.

2.10 To follow-up on store / general requisition.

2.11 To do side duties as assigned on daily / weekly / monthly basis as determined by the F&B Executive or F&B Team Leader.

2.12 To take good care of all operating tools and equipment.

2.13 To return soil linen and collect clean linen from Housekeeping.

2.14 To be a team player and support other staffs.

2.15 To maintain a good working relationship with your own colleagues and other department.

2.16 To have a complete understanding and adhere to the hotel’s policy relating to Fire, Hygiene, Health and Safety.

2.17 To have a complete understanding of the hotel’s policies and procedures and adhere to the hotel’s Employee Rules and Regulations.

2.18 To attend pre-service briefing and other training as training by the Manager.

2.19 To attend communication meeting set by the Manager.

2.25 To perform other duties that may be assigned from time to time.

2.26 To be fully responsible for the se-up of the outlet or function room as per the standard and requirement.

2.27 To coordinate with the kitchen prior to dishing out of food.

2.28 To give an accurate count of the guest.

2.29 To ensure that tray stands and bar set-ups are properly and tidily set-up.

2.30 To ensure that condiments are available such as chili sauce, tomato ketchup, Soya Sauce, Black Vinegar, toothpick and etc.

2.31 To check on all the back lanes set-up and cleanliness.

2.32 To check that after each meal period or function, all outlet or function room area is cleared of equipment.

2.33 To check that music and lighting is in working order for all area.

2.34 Handling customer complain and referring the issue to F&B Executive or F&B Team Leader to resolving the un-satisfaction complained.

2.35 To responsible for all the signage to be made for the guest reservation or function rooms bookings.

2.36 To ensure that all guest bills are signed or settled by cash or credit card without any disputes that may arise from the bills.

2.37 To double check that all lights and air conditioning are switched off after operation hours and doors of the outlet or function rooms are locked at the end of the day.

3.0 Areas of Responsibilities

3.01 Ensure outlet or function room guests are taking good care

and service up to standard.

3.02 Ensure he/she is well trained and responsibility of the

Customer’s satisfaction requirement needs.

3.03 To ensure cleanliness of the outlet or function room is consistency and

service meet to standard requirement.

3.04 F&B Service Agent is accountable for sales and profit in his/her area.

4.0 Preferred Knowledge/Qualification/ Experience

4.01 Certificated or similar knowledge of food service or related hospitality

management experience.

4.02 Basic technical knowledge of the area requirement.

4.03 Ability to speak, write and understanding basic English as well.

5.0 Training and Development

5.01 Make sure he/she are efficiency and well train

5.02 Attending generic training and service standard training at all time and as and when training conduct by the F&B Executive or FB Manager.

6.0 Financial Responsibilities

6.01 To ensure all the restaurant & lounge revenue are meet to target

6.02 To monitoring the FB expenses and control well. Proper ordering according to budget and not over budget.

6.03 To make sure he/she is well trained in up selling skill and knowledge

7.0 Other Assignments

7.1 To carry out any other duties assigned by the Management from time to time.

Job Type: Full-time

Pay: From RM1,700.00 per month

Benefits:

• Additional leave
• Flexible schedule
• Maternity leave
• Meal provided
• Opportunities for promotion
• Professional development

Schedule:

• Day shift
• Evening shift

Supplemental Pay:

• Overtime pay
• Tips
• Yearly bonus

Ability to commute/relocate:

• Bukit Mertajam: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• Service Agent: 1 year (Preferred)

Work Location: In person