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Customer Service Executive

  • Full Time, onsite
  • Infinity Logistics & Transport Sdn Bhd
  • Port Klang, Malaysia
RM 2,600 - RM 3,700 / month

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Infinity Logistics & Transport Sdn Bhd are a leading logistics provider in Malaysia with a strong presence across Southeast Asia and 15+ countries. Our services include Flexitank Solutions, Freight Forwarding, Land Transport, Logistics Centers, and 4PL services.

Why Join Us?
Top 5 Global Flexitank Producer
Largest Malaysia-Thailand Landbridge Service Provider
Major NVOCC Player in Port Klang
Leading 20’ High Cube Container Operator in SEA

Job Description

  • Create job orders and coordinate with Sales Team & Customers with regard to Customer's order.
  • Responsible for documentation related to export shipments (includes liasing with local/overseas customers/agents/shipping lines/freight forwarders etc)
  • Work with operation & warehouse departments for internal and depots, shipping lines/forwarders for external with regard to flexitank fitting schedule/plan.
  • Attend to customers/agents requests and queries and work closedly with operations/technical/sales teams to resolved issues/complaints.
  • Ensure compliance to ISO 14001 & FSSC procedures.
  • Prepare respective reports for group discussions, analyses and meetings.

Requirements

  • Minimum Bachelor’s Degree in Logistics, Shipping, Transportation, or a related field.
  • Fresh graduates are encouraged to apply.
  • Experience in the logistics industry is an added advantage.
  • Strong team player with a proactive attitude.
  • Customer service-oriented and highly detail-focused.
  • Excellent written and verbal communication skills in English.
  • Ability to communicate in Mandarin is an added advantage, as the role requires liaising with clients from China.

Job Type: Full-time

Pay: RM2,600.00 - RM3,700.00 per month

Benefits:

  • Free parking
  • Health insurance
  • Maternity leave
  • Opportunities for promotion
  • Professional development

Schedule:

  • Monday to Friday

Supplemental Pay:

  • Overtime pay

Ability to commute/relocate:

  • Pulau Indah: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

  • Do you possess own transport?

Experience:

  • Customer service: 1 year (Preferred)