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Job Responsibilities:
- Manage walk-in, call-in and email enquiries with a counselling approach (local and international) via different channels of communications.
- Participate in all marketing activities, road shows, education fairs, school visits and other ad hoc marketing activities.
- Use the CRM software effectively in handling enquiries.
- Ensure enquiries are properly managed to maximise conversion into programme applications.
- Liaise with relevant departments and schools in obtaining the necessary information to effectively answer enquiries.
- Give programme briefing to new staff, or anyone who needs to better understand the programmes for counselling purpose or similar.
- Work closely with Admissions and faculty for latest update on entry requirements, partner universities etc.
- Analyse campaign outcomes in details, draw insights and present results to facilitate decision making for the team.
- Formulate and maintain various reports and dashboards.
- Work closely with the team to ensure marketing campaigns are optimised.
Job Requirement:
- Bachelor’s Degree or Professional qualification in Business Studies/Administration/Marketing/Psychology/ Communications or any related field
- Be fluent in English and Bahasa Malaysia and possess good writing and verbal communication skills
- Fluent in other local dialects will be an added advantage.
- Strong desire to continuously learn and keep up with changes in the industry
- Willingness to take on work beyond the stated role to meet the business needs
Job Type: Permanent
Pay: RM2,800.00 - RM5,300.00 per month
Benefits:
- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development
Schedule:
- Day shift
Supplemental Pay:
- Yearly bonus