Analyst, Assistance Centre Billing (12-Months Contract)
Salary undisclosed
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About the role
The team functions as the final station in the Quote -To-Bill cycle before Billing is sent to the external clients. The effectiveness of this Team will facilitate the management of the working capital for the support countries and provide a streamlined connection to the external Clients. This position serves to process claims from Providers and turn these into Billings, incorporating appropriate case fees in a timely and accurate manner.
Key responsibilities
- Support Manager to achieve business objectives
- Process claims and issue invoice as per approved guidelines and procedures accurately, timely and completely
- Understanding and trouble shoot Claims & Billings related queries
- Initiate & implement continuous improvement effort within support areas
- Ensure data integrity and accuracy
- Maintain good collaboration across Business Lines and Functions
- Support Manager in special projects/adhoc task
- Achieve various KPIs measuring performance indicated above
- Any other duties within the Claims & Billings department, as assigned
Knowledge & Skills
Required Skills and Knowledge
- Positive customer service attitude
- General appreciation of automation and other tools including BiGGeR, NewCase, SFDC etc
- Proficient in MS office (Word, Excel, PowerPoint, Outlook)
- Basic data analysis knowledge using Microsoft Excel e.g., Pivot, Vlookup is preferred
Required Competencies
- Meticulous, independent and analytical
- Good interpersonal, communication and problem-solving skills
- Good team player
- Self-initiated with strong commitment to meet deadlines
- Excellent self-management
- Decision Quality
- Motivating Others
- Business Acumen
Required Work Experience
- At least 2 years of working experience in handling claims and billing in client-facing function
- Experience in multicultural, multi-tasking & shared services environment would be advantageous
- Experience within the considered geographical territory (optional)
Required Qualifications
- Degree or Diploma in accountancy, business or equivalent