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Analyst, Assistance Centre Billing (12-Months Contract)

Salary undisclosed

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About the role

The team functions as the final station in the Quote -To-Bill cycle before Billing is sent to the external clients. The effectiveness of this Team will facilitate the management of the working capital for the support countries and provide a streamlined connection to the external Clients. This position serves to process claims from Providers and turn these into Billings, incorporating appropriate case fees in a timely and accurate manner.

Key responsibilities

  • Support Manager to achieve business objectives
  • Process claims and issue invoice as per approved guidelines and procedures accurately, timely and completely
  • Understanding and trouble shoot Claims & Billings related queries
  • Initiate & implement continuous improvement effort within support areas
  • Ensure data integrity and accuracy
  • Maintain good collaboration across Business Lines and Functions
  • Support Manager in special projects/adhoc task
  • Achieve various KPIs measuring performance indicated above
  • Any other duties within the Claims & Billings department, as assigned

Knowledge & Skills

Required Skills and Knowledge
  • Positive customer service attitude
  • General appreciation of automation and other tools including BiGGeR, NewCase, SFDC etc
  • Proficient in MS office (Word, Excel, PowerPoint, Outlook)
  • Basic data analysis knowledge using Microsoft Excel e.g., Pivot, Vlookup is preferred

Required Competencies

  • Meticulous, independent and analytical
  • Good interpersonal, communication and problem-solving skills
  • Good team player
  • Self-initiated with strong commitment to meet deadlines
  • Excellent self-management
  • Decision Quality
  • Motivating Others
  • Business Acumen
Required Work Experience
  • At least 2 years of working experience in handling claims and billing in client-facing function
  • Experience in multicultural, multi-tasking & shared services environment would be advantageous
  • Experience within the considered geographical territory (optional)

Required Qualifications

  • Degree or Diploma in accountancy, business or equivalent