Hotel Manager / Operations Manager

SUMMARY

The Operations Manager is responsible for overseeing the general hotel operations, with an emphasis in the F&B, Kitchen, Front Office, Housekeeping, Security and Maintenance departments. They are the go-to-person for Department Heads to assist and support the Team on a daily basis.

EXPERIENCE:

The role requires several years of experience in hotel management functions (preferably in 5 star properties), which can include overseeing several operational departments. The Operations Manager must have a proven track record in operation, budgeting, financial management and accurate forecasting.

He / She must also demonstrate an aptitude for successfully motivating and managing teams, resources and inter-department communication. The incumbent should hold a degree in hospitality management or a similar field such as business or finance. He / She must be highly familiar with property management software and other (commonly used) technologies and applications. Current Director of F&B and / or Director of Rooms are encourage to apply.

DUTIES:

• Fully responsible for all aspects of all operational departments.
• Support and work with all Head of Departments in all aspects of running the Hotel.
• Ensure the premises are in operative condition as per the category of the unit receive & serve the guests.
• Conduct regular operations team meetings with the HOD daily / Weekly to discuss routine operational matters, sales targets, guest feedback ( employee feedback) and action taken for service recovery, and any staff issues. Minutes of the meeting are to be sent to GM.
• Ensure all SOP are properly reviewed and implemented in all departments and check the same during routine operational checks. GM guidance is to be taken wherever required.
• Monitor the purchase / indent / requisition of each departments, the account receivable ( collection from debtors) and the accounts payable ( payable to the vendor / suppliers, etc).
• Randomly inspect the stores (F&B / Kitchen) to check the stock in hand ( quality, par stock level, expiry, etc) with the F&B Manager and Executive Chef.
• Dealing with Suppliers / Vendors for quality products involving the Purchase Manager and providing performance assessment of vendors every quarter to HO Purchase.
• Inspecting all departments for SOP implementation.
• Inspecting all departments with their respective Managers for cleanliness, ambience, service readiness, staff grooming & Hospitality culture.
• Monitor the co-ordination between all departments for smooth & efficient operations.
• Assessing and reviewing customer satisfaction and service recovery process.
• Meet all department heads to review & train the staff to upkeep the human capital.
• Identifying staff learning needs and assisting with development.
• Providing timely and constructive feedback to all direct reports as and when required either formally or informally.
• Conduct weekly / Daily meetings with marketing people for inquiry & follow up & conversation to grow the business.
• Monitor and maintain operations & overhead costs to maintain maximum revenue for the organization.
• Be available on call 24 hours a day to resolve any urgent problems or emergencies.
• Responsible for the overall management of the operations of the hotel.

REQUIREMENTS

• 10-15 years' experience as Operations Manager in Hotel industry with suitable 5 star experience.
• Bachelor's degree or Diploma in Hospitality / Hotel Management.
• Desired skills include leadership, communication, organization, customer service, menu planning, administration skills, cost control, problem-solving, industry regulations and market trends.
• Given the size and complexity of our F&B operation, candidate with solid F&B experience and knowledge in running outlets offering Malaysian, Western and Japanese cuisine will stand a better chance to be shortlisted.

Job Type: Full-time

Pay: RM10,000.00 - RM15,000.00 per month

Benefits:

• Cell phone reimbursement
• Dental insurance
• Free parking
• Health insurance
• Maternity leave
• Meal provided
• Parental leave

Schedule:

• Fixed shift

Application Question(s):

• What is your salary expectation and notice period?