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Area Manager (Klang Valley & Selangor)

RM 3,200 - RM 3,800 / month

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Responsibilities

  • Responsible in managing multiple outlet operations
  • Responsible in forecasting the outlets sales performance & outlet costing (P&L)
  • Ensure effective daily front line operations (manpower, stocks and other resources)
  • Responsible in recruiting potential candidate, train and develop team to be top notch customer service agents
  • Formulate and execute project delivery plans, the set sales budget, target and sales analysis
  • Monitoring performance of project through key metrics, provide periodical performance reviews, and generate insights and recommendations to senior management
  • Develop a deep understanding of the project including but not limited to machine SOP training and handling, product innovation and market trends
  • Check and improve report quality and control procedures
  • Verify and monitor the outlet's staff attendance relates to monthly payroll purposes
  • Monitor and manage internal audit according to HACCP
  • Administer customer complaint and see to that complaints are dealt with without delay
  • Liaise with the supervisor for any problems at the outlet

Requirements

  • Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Business Management/Food & Beverage Services Management or equivalent.
  • Minimum 3 year(s) of working experience in Food & Beverage or related field is required for this position.
  • Highly self-motivated and influential with the ability to lead by example, coach, mentor and develop others.
  • Able to work under pressure and react quickly to situations by making timely yet strategical decisions in challenging conditions and circumstances.
  • Good personality and communication skills, able to communicate with all levels.
  • Customer oriented and service minded.
  • Excellent interpersonal and leadership skills, good problem-solving skills
  • Must be willing to travel to all assigned outlet

Will be responsible for Gigi Coffee's Klang Valley & Selangor outlet.

Job Types: Full-time, Permanent

Pay: RM3,200.00 - RM3,800.00 per month

Benefits:

  • Maternity leave
  • Parental leave

Schedule:

  • Rotational shift

Work Location: In person