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Admin cum Customer Service Executive (Samsung Service Centre)

Salary undisclosed

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Responsibilities:

  • To efficiently handle inbound and outbound customer call inquiries to ensure customer satisfaction by providing excellent Customer Services.
  • To respond in a professional and timely manner to any customer query/complaint and to facilitate its prompt resolution
  • Performing inspections, preparing reports, manage warranty claim, etc to ensure highest quality of work and all Service Level Agreement are meet.
  • Responsible for daily operational tasks for the Company to ensure smooth running of daily operation.
  • Striving to achieve and maintain overall performance adhering to SLA.
  • Build up technical skills for professional services and undertake any ad-hoc assignments as and when required.

Requirements:

  • Candidate must possess at least a Diploma/Bachelor's Degree in Public Relations/Marketing/Business Administration or equivalent.
  • Fresh graduates are welcome to apply.
  • Able to speak in English, Bahasa Malaysia and Mandarin
  • Organized, strong communication and excellent time management skills
  • High level of conceptual, analytical and problem solving skills
  • Positive attitude, self-motivated and customer service orientation.
  • Knowledge in Samsung products will be an added advantage.
  • Applicants must be willing to work on rotational shift, weekend and Public Holiday.
  • Applicants must be willing to work in 1 Utama Shopping Centre, Petaling Jaya, Selangor.

Benefits:

  • Employee Shares Option Scheme (ESOS)
  • KPI Rewards
  • EPF, SOCSO& EIS
  • Overtime Claim
  • Annual Leave/ Medical Leave/ Wedding Leave, etc
  • Medical Claim
  • Staff Purchase Scheme
  • Product Training: Apple/ Intel/ Microsoft/ APC, etc
  • Oversea Trip: Asia, America, Australia, Europe
  • Salary Review- Twice per year

Job Type: Full-time

Benefits:

  • Maternity leave
  • Professional development

Supplemental Pay:

  • Overtime pay
  • Yearly bonus

Education:

  • Diploma/Advanced Diploma (Preferred)

Experience:

  • Customer service: 1 year (Preferred)

Language:

  • Mandarin (Preferred)
  • English (Preferred)
  • Bahasa Malaysia (Preferred)

Work Location: In person