Sales Support Coordinator
About the Role
We are seeking a meticulous and adaptable sales administrator to manage our quotation, purchase orders, invoices and other sales administrative matters. In this role, you will verify customer information, issue invoices, relay order instructions, and complete monthly sales reports, amongst other sales related duties. To ensure success, sales administrators should have experience in a sales environment and advanced administrative skills. Outstanding sales administrators understand sales performance metrics and provide excellent administrative support to ensure sales targets are met. The candidate will report to Sales Manager & the role will be based in our HQ Office is Jalan Bangsar.
Key Duties & Responsibilities
- Receiving and processing purchase orders.
- Issuing sales transaction invoices.
- Verifying orders, including customers' personal information and payment details.
- Contacting customers by phone or email to answer queries and assist in servicing.
- Maintaining and updating sales and customer records.
- Compiling monthly sales reports.
- Keep record of sales and stock inventory.
- Expediting orders through internal liaison.
- Directing feedback from customers to relevant departments.
- Identifying new products to add to those on offer.
- To assist in routine office administration work which include documentation, filing, correspondences, co-ordinate & administration
- To prepare documents such as formal letters, forms, invoice, quotation and etc.
- Provide Sales support task to Sales Dept including assist in prepare quotation, and proposal
- Follow up on all sales activities from quotation, registration, invoicing and collection of payment.
Key Qualities – Skills, Knowledge, and Abilities
- Diploma or Degree in Business Administration, Marketing or relevant field.
- Previous experience in sales administration, or a similar role.
- Fresh graduates are welcome to apply
- Exceptional interpersonal and customer service skills.
- Experience with industry software such as HubSpot, Salesforce, Freshsales, or similar an added advantage.
- Advanced knowledge of administrative recordkeeping.
- Familiarity with sales reports and sales records.
- Proficiency with word processing and spreadsheet software.
- Excellent written and verbal communication skills
Job Type: Full-time
Pay: RM2,500.00 - RM3,500.00 per month
Benefits:
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development
Schedule:
- Fixed shift
- Holidays
- Monday to Friday
Supplemental Pay:
- Commission pay
- Overtime pay
- Performance bonus
- Yearly bonus
Education:
- STM/STPM (Required)
Experience:
- Sales: 1 year (Required)
- Customer Care Specialist: 1 year (Required)
Language:
- English (Required)
- Bahasa (Required)
Ability to Commute:
- Bangsar (Required)