Marketing & Business Development Assistant
Job Title: Marketing & Business Development Assistant
About the Role:
At FoneApp, we provide a community loyalty program where users can shop, save through discounts and rebates, and earn rewards as they expand their community. FoneApp serves as both an e-wallet and a platform for income generation, enabling users to pay for various services like bills, groceries, F&B, transportation, and more. Through different reward programs such as Shopping Rewards and the Many-to-One (M2O) Program, users can save on purchases and earn rewards from their community's spending.
We are seeking a proactive and organized Marketing & Business Development Assistant to our Marketing Manager - Business Development. The ideal candidate will assist in administrative tasks, merchant onboarding, and campaign updates while fostering strong relationships with existing merchants. This role is perfect for someone with a passion for coordination, problem-solving, and excellent communication skills.
Key Responsibilities:
1*. Administrative Support:*
- Manage schedules, meeting arrangements, and documentation for the Marketing Manager.
- Assist in preparing reports and presentation materials
2. Merchant Support:
- Guide and assist new or existing merchants in using the merchant portal effectively.
- Act as a primary point of contact for existing merchants, addressing inquiries and providing ongoing support.
- Monitor merchant performance and provide recommendations for improvement.
3. Campaign Coordination:
- Assist in updating and maintaining campaign content and materials.
- Track and report on campaign performance metrics if needed.
4.Communication & Relationship Management:
- Maintain strong communication channels with merchants to ensure satisfaction.
- Handle feedback and escalate concerns when necessary.
Qualifications & Skills:
- Diploma or equivalent education.
- 1 to 2 years of experience in administrative, marketing, or customer support roles.
- Mandarin is advantageous.
- Excellent organizational and multitasking abilities.
- Strong communication and interpersonal skills.
- Tech-savvy with experience in CRM systems or merchant portals (preferred).
- Attention to detail and a proactive attitude.
Why Join Us:
- Opportunities for professional growth and development.
- Be part of a forward-thinking organization where your contributions make a real impact.
- Comprehensive insurance coverage (medical, dental, optical, and health screening).
- Conveniently located near public transport.
- Free-parking
- Annual Company event
Job Types: Full-time, Permanent
Pay: RM2,500.00 - RM3,200.00 per month
Benefits:
- Dental insurance
- Flexible schedule
- Free parking
- Health insurance
- Opportunities for promotion
Schedule:
- Monday to Friday
Supplemental Pay:
- Overtime pay
- Yearly bonus
Education:
- Diploma/Advanced Diploma (Preferred)
Experience:
- Business development: 1 year (Preferred)
Language:
- Mandarin (Preferred)
Work Location: In person