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Client Service Director

RM 10,000 - RM 15,000 / month

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Key responsibilities

  • Develop and maintain strong relationships with high-value clients
  • Create and implement client retention strategies
  • Lead a team of account managers and client service professionals
  • Identify new business opportunities within existing client accounts
  • Oversee the development and execution of client service plans
  • Analyse client feedback and implement improvements to service delivery
  • Collaborate with internal teams to ensure client needs are met
  • Report on key client metrics and performance indicators,
  • Develop and implement strategies to enhance client satisfaction and retention.
  • Lead and manage the client services team to ensure high performance.
  • Build and maintain strong relationships with key clients.
  • Oversee the resolution of client issues and ensure timely follow-up.
  • Collaborate with internal teams to align client needs with company offerings.
  • Monitor and analyze client feedback to identify areas for improvement.
  • Prepare and present reports on client services performance to senior management.
  • Stay updated on industry trends to ensure competitive service delivery.

Job Type: Full-time

Pay: RM10,000.00 - RM15,000.00 per month

Benefits:

  • Health insurance
  • Opportunities for promotion
  • Professional development

Schedule:

  • Monday to Friday

Supplemental Pay:

  • Yearly bonus

Experience:

  • Client Service Director: 5 years (Preferred)

Work Location: In person