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Client Service Director
RM 10,000 - RM 15,000 / month
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Key responsibilities
- Develop and maintain strong relationships with high-value clients
- Create and implement client retention strategies
- Lead a team of account managers and client service professionals
- Identify new business opportunities within existing client accounts
- Oversee the development and execution of client service plans
- Analyse client feedback and implement improvements to service delivery
- Collaborate with internal teams to ensure client needs are met
- Report on key client metrics and performance indicators,
- Develop and implement strategies to enhance client satisfaction and retention.
- Lead and manage the client services team to ensure high performance.
- Build and maintain strong relationships with key clients.
- Oversee the resolution of client issues and ensure timely follow-up.
- Collaborate with internal teams to align client needs with company offerings.
- Monitor and analyze client feedback to identify areas for improvement.
- Prepare and present reports on client services performance to senior management.
- Stay updated on industry trends to ensure competitive service delivery.
Job Type: Full-time
Pay: RM10,000.00 - RM15,000.00 per month
Benefits:
- Health insurance
- Opportunities for promotion
- Professional development
Schedule:
- Monday to Friday
Supplemental Pay:
- Yearly bonus
Experience:
- Client Service Director: 5 years (Preferred)
Work Location: In person