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Loyalty Program Manager

RM 3,000 - RM 5,000 / month

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Job Responsibilities: -

  • Participates in the formulation of the company’s strategic plan.
  • Monitor relationships with existing customers through CRM systems
  • Ensure the CRM system provides an effective sales funnel
  • Develop and implement marketing techniques that will drive new customers
  • Set specific marketing strategies to retain customers
  • Plan and manage multi-channel marketing campaigns
  • Suggest new methods to address customers’ needs
  • Track marketing metrics and trends, like conversion rates and web analytics
  • Assist with organizing promotional events to reach prospective customers
  • Review and select CRM software that meets our company’s needs
  • Conduct market research to follow trends and competition

Job Requirement: -

  • A bachelor’s degree in administration or a related field.
  • A minimum of 5 years’ experience.
  • Excellent interpersonal and communication skills.
  • Proficient in all Microsoft applications.
  • Superior product knowledge.
  • A team player with leadership skills.
  • Maintain a positive attitude focused on customer satisfaction.
  • Solid background in customer acquisition strategies
  • Knowledge of online marketing methods and best practices
  • An ability to manage marketing projects end-to-end

Job Type: Full-time

Pay: RM3,000.00 - RM5,000.00 per month

Benefits:

  • Health insurance
  • Maternity leave

Schedule:

  • Monday to Friday

Supplemental Pay:

  • Yearly bonus

Ability to commute/relocate:

  • Kuala Lumpur: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

  • What is your expected salary? (min-max)
  • What is your current/ last drawn salary?
  • How soon are you available? (e.g. 2 months notice period / available immediately)

Education:

  • Diploma/Advanced Diploma (Preferred)

Experience:

  • Loyalty Program: 3 years (Preferred)

Language:

  • Mandarin (Preferred)
  • Bahasa (Preferred)
  • English (Preferred)