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Please Turn on your JavaScript

Epicareer might not working properly because your browser javascript is turned off.

What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
Visit Site here
  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
Visit Site here
  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
  2. Tip: If you're running Mac OS, click the Firefox drop-down list > Preferences.
  3. On the Content tab, click the Enable JavaScript check box.
Visit Site here
  1. Click the "Settings and more" icon at the top right of the Edge browser window.
  2. Click Settings.
  3. From the Settings menu, click Cookies and site permissions.
  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
  6. Close the Settings tab.
  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
Visit Site here
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Jobs or company...
K

Senior Customer Success Management Executive (Tech Industry) - HoD

RM 2,300 - RM 3,500 / month
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RM 3,500 – RM 5,000 per monthProfile salary matchPosted 1d agoQuick applySave

Step into the dynamic role of a Senior Customer Success Executive at Karuna, where your 3+ years of experience in project management or key account management will shine. As the Head of Department, you'll lead a team of Customer Success Management Executives, driving excellence and innovation in our customer success strategies.

What You'll Do:

  • Build Relationships: Connect with key stakeholders, from executives to end users, ensuring long-term satisfaction and partnership.
  • Strategic Account Management: Develop and execute tailored plans to drive customer retention, growth, and advocacy.
  • Onboarding & Training: Lead new customers through seamless onboarding and provide in-depth training on our products.
  • Customer Engagement: Regularly interact with customers to understand their needs, upsell additional products, and address any challenges.
  • Primary Contact: Be the go-to person for customer inquiries and escalations, collaborating with internal teams to resolve issues swiftly.
  • Customer Advocacy: Represent the customer's voice within our organization, driving initiatives to enhance their experience.
  • Team Leadership: Lead and mentor a team of Customer Success Management Executives, fostering a collaborative and high-performing environment.
  • Team Collaboration: Work closely with sales, marketing, product development, and support teams to ensure a cohesive approach to customer success.
  • Feedback Analysis: Collect and analyze customer feedback to drive product improvements.
  • Performance Monitoring: Track key metrics like satisfaction scores and retention rates, ensuring targets are met or exceeded.

What You'll Bring:

  • A Bachelor's degree in Business Administration, Marketing, IT, or a related field.
  • Proven experience in customer-facing roles within the tech industry.
  • Strong interpersonal and communication skills.
  • Strategic thinking and problem-solving abilities.
  • Ability to thrive in a fast-paced, dynamic environment.
  • Familiarity with Customer Success software platforms and tools.
  • A passion for customer success and advocacy.
  • Leadership skills with experience in managing and mentoring a team.
  • PMP and ITIL certifications to demonstrate your expertise in project management and IT service management.
  • Immediate availability is a plus, allowing you to hit the ground running and make an immediate impact.

Join us at Karuna and be part of a team that's dedicated to delivering exceptional customer experiences in the tech industry!

Job Type: Full-time

Pay: RM2,300.00 - RM3,500.00 per month