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Jobs or company...

Business Analyst Sr, SAP

Salary undisclosed
Checking job availability...
Original
Simplified

JOB DESCRIPTION:

Responsibilities

· Functional Team member for Operations SAP Global Support Team.

· Support the current production environment for SAP ECC, SAP PP (Production Planning), and SAP QM (Quality Management)

· Main point of contact for trouble shooting SAP PP and SAP QM related incidents and service requests for Medical Devices business unit on SAP.

· Represent the configuration and customization changes in SAP global release meeting for SAP Operations L2 team for moving changes to production system.

· Understand the business processes, its complexity and provide timely and desired effective solutions to the business community.

· Perform incident management, service request management, change requests and query resolution for tickets created in Service Now.

· Participate in incidents Root Cause Analysis (“RCA”), propose permanent solution for repetitive issues (analyzed via remedy data analysis) and execution.

· Provide support for month-end, quarter-end, and year-end activities.

· Perform batch job monitoring to solve batch job failures.

· Escalate tickets to other Abbott support team such BASIS, Security, L3 design & development, and coordinate with Abbott / subject matter expert to resolve production support tickets.

· Support the SAP support pack testing Type 1, Type 2, adhoc testing and custom transaction testing.

· Carry out testing for Changes in HP ALM for test scenarios associated with incidents and service requests.

· Coordinate with AMS team for development, support, maintenance, review of service requests and incidents.

· Prepare status reporting and operational reviews with IT Global Support manager.

· Assist project team member(s)for currentand futurerelease activities.

· Develop and deliver training programs for end-users and junior team members.

· Stay updated with the latest SAP technologies and trends to drive continuous improvement.

· Provide expert guidance on SAP best practices and ensure compliance with industry standards.

· Collaborate with cross-functional teams to gather and analyze business needs, translating them into technical specifications.

Required Qualifications

· Bachelor’s degree in computer science, Information Technology, or a related field.

· Minimum of 7 years of experience in SAP implementation and support.

· In-depth knowledge of SAP modules such as PP, QM, and MM.

· Strong understanding of SAP integration with other enterprise systems.

· Proven experience in production support

· Excellent problem-solving skills and the ability to work under pressure.

· Strong communication and interpersonal skills.

· SAP certification is a plus.

· Knowledge of Service Now is a plus.

· Knowledge of SAP-MES integration preferred

The base pay for this position is

N/A

In specific locations, the pay range may vary from the range posted.

JOB FAMILY:

IT Services & Solutions Delivery

DIVISION:

BTS Business Technology Services

LOCATION:

Malaysia > Penang : Plot 102, Lebuhraya Kampong Jawa Bayan Lepas Industrial Zone 11900

ADDITIONAL LOCATIONS:

WORK SHIFT:

Standard

TRAVEL:

Not specified

MEDICAL SURVEILLANCE:

Not Applicable

SIGNIFICANT WORK ACTIVITIES:

Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day)