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English Speaker February Intake Customer Service Representative
Project: E-hailing
Working Days: 5 days’, 2 days off
Working Hours: 7AM – 3AM (9 working hour including 1 hour break)
Requirements:
Excellent communication and writing skills in English and Bahasa Malaysia.
SPM leavers are encouraged to apply.
Able to work on rotational shifts.
Prior working experience in the call service industry will be an added advantage.
Good problem-solving skills and ability to perform in a high-paced working environment.
Age Group: 18-55 years old.
Job Description:
Attend and resolve customer/client questions or complaints via phone call, email, or live chat.
Regularly contacting customers to ensure their experience with a product or service is satisfactory.
Direct calls from customers to the appropriate department when necessary.
Ensure a positive attitude towards customers at all times.
Possess a strong understanding of the company's products.
Keep records of customer interactions.
Job Type: Full-time
Pay: Up to RM2,900.00 per month
Benefits:
- Dental insurance
- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development
- Vision insurance
Schedule:
- Rotational shift
Work Location: In person