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- First point of contact for IS issues and resolve it soonest with minimal disruption
- Network infrastructure troubleshooting like internet isssues, VPN, WIFI, IP Conflicts
- User manag workstation and mobile devices commissioning, troubleshooting, management
Office hardware like printers, projectors, scanners, servers, and MS windows software troubleshooting. - New Joiner embarkment and Leaver Clearance
- Lyreco IS assets tracking and management for audit purpose
- Familiar with Windows Intunes Processes and Active Directory for users profile configuration
- Other Lyreco Software 1st Level Support, if not escalate with Group to resolve issues
- Required occasion travel to Singapore to support both countries physically, if not remotely
- Assist in QSS matters occasionally
Qualification
- Minimum Diploma or equivalent
- Proficient in Microsoft Office tools, experience with AD, Windows Intune. PC Assembly and hardware troubleshooting skills. Networking and Infrastruture knowledge in ensuring connectivity
- Physcial able body
- Proficient verbal and written communicationMinimum 1 years working experience as Technical Support in Office environment
- Minimum 1 years working experience as Technical Support in Office environment
- To be based in Senai, Johor