Epicareer Might not Working Properly
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Please Turn on your JavaScript

Epicareer might not working properly because your browser javascript is turned off.

What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
Visit Site here
  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
Visit Site here
  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
  2. Tip: If you're running Mac OS, click the Firefox drop-down list > Preferences.
  3. On the Content tab, click the Enable JavaScript check box.
Visit Site here
  1. Click the "Settings and more" icon at the top right of the Edge browser window.
  2. Click Settings.
  3. From the Settings menu, click Cookies and site permissions.
  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
  6. Close the Settings tab.
  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
Visit Site here
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Jobs or company...

Customer Service Executive

Salary undisclosed
Checking job availability...
Original
Simplified

MAIN TASKS AND ACCOUNTABILITIES:

  • Deliver courteous and professional assistance to customers via email, e-commerce & web chats, phone calls and any form of inbound communication directed to the brand.
  • Address customer inquiries, complaints, and feedback with empathy and efficiency.
  • Communicate clearly and effectively, ensuring information is easily understood by customers.
  • Troubleshoot and resolve issues related to products and services, providing solutions or escalating when necessary.
  • Identify opportunities to close sales by understanding customer needs and recommending suitable solutions.
  • Respond promptly to customer queries, meeting all platform Service Level Agreements (SLAs) with accurate and helpful information.
  • Maintain a strong focus on customer satisfaction and retention.
  • Record customer interactions and maintain accurate documentation for reporting and quality assurance.
  • Escalate complex queries or concerns to the relevant teams or departments as needed.

KEY COMPETENCIES

Technical Competencies:

  • Language Proficiency: Fluency in English and Bahasa Malaysia (spoken and written) to effectively communicate with customers.
  • Technical Aptitude: Ability to learn and use customer relationship management (CRM) software, ticketing systems, or other relevant platforms. Skilled in navigating and troubleshooting basic technical issues related to products or services.
  • Multichannel Communication Skills: Proficiency in handling customer queries across multiple platforms (e.g., phone, email, live chat, or social media). Familiarity with using communication tools and platforms effectively to maintain response times within SLAs.
  • Sales Capability: Ability to use sales support tools or systems to identify opportunities, recommend products, and close sales.
  • Documentation and Reporting: Competence in maintaining accurate records of customer interactions, complaints, and resolutions using digital systems. Experience in using data entry tools and generating reports for quality assurance or performance analysis.
  • Problem-Solving Tools: Familiarity with resources, tools, or databases used for troubleshooting and resolving customer issues.
  • Time Management in Technology-Driven Environments: Proficiency in managing tasks and responses within technology-driven SLAs, ensuring prompt and accurate assistance.

Behavioural Competencies:

  • Empathy : Ability to understand and share the feelings of customers, especially when handling complaints or concerns.
  • Customer-Centric Mindset: Prioritizing customer satisfaction and always striving to provide a positive experience.
  • Communication Skills : Clear, concise, and effective verbal and written communication that is easily understood by diverse customers.
  • Problem-Solving Attitude: A proactive approach to troubleshooting issues and finding effective resolutions quickly and efficiently.
  • Adaptability: Flexibility to handle changing customer needs, evolving systems, and diverse queries across multiple platforms.
  • Patience and Resilience: Maintaining composure and professionalism when dealing with difficult customers or challenging situations.
  • Time Management : Ability to prioritize tasks and respond promptly to customer inquiries within the required SLA timeframe.
  • Attention to Detail : Ensuring responses are accurate and precise, avoiding misunderstandings or misinformation.
  • Persuasiveness : Demonstrating the ability to influence and close sales by understanding customer needs and offering tailored solutions.

QUALIFICATIONS:

  • Minimum high school diploma or equivalent. A diploma or degree in Business Administration, Communication, or related fields is a plus.
  • 0–2 years of customer service experience in a similar role or related field.
  • Fresh graduates with strong communication skills and a customer-first attitude are encouraged to apply.
  • Prior experience in a customer-facing role is advantageous but not mandatory.
  • Familiarity with digital tools and platforms for communication and task management.
  • Willingness to learn and adapt in a dynamic, fast-paced environment.

Job Type: Full-time

Ability to commute/relocate:

  • Shah Alam: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

  • Notice Period
  • Expected Salary

Experience:

  • Customer service: 1 year (Preferred)