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Jobs or company...

Host / Front Office - (The Chow Kit Hotel)

RM 2,000 - RM 2,500 / month
Checking job availability...
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Job Description

What Will You Do?

You’ll be responsible for providing a naturally friendly, helpful, and responsive, level of service to all our guests from arrival to departure. We’re not really a strict job descriptions kind of place – we all roll our sleeves up and get stuck in wherever needed – but here's an idea of how we see the role;

  • Achieve positive outcomes from Guest queries in a timely and efficient manner.
  • Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required.
  • Ensure that the Duty Manager/Executive Assistant Manager/Hotel Manager is kept fully aware of any relevant feedback from guests and, or, other departments.
  • Demonstrate a high level of customer service at all times.
  • Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts.
  • Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties.
  • Maximize room occupancy and use up-selling techniques to promote hotel services and facilities.
  • Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy.
  • Comply with hotel security, fire regulations and all health and safety legislation.
  • Act in accordance with policies and procedures when working with front of house equipment and property management systems.
  • Follow company brand standards.
  • Assist other departments, as necessary.

Who Must You Be?

The ideal incumbent doesn’t need to come from the hospitality or service industry, it’s not about a skill set but it’s all about the kind of person you are. You are someone that is in the know, a tastemaker, someone knows where to go and what to do on every day and night of the week. You must be curious about what’s going on around you and must have a genuine love for interacting and inspiring people. And yes, you must be active on social media.

  • Entry level applicants are welcome
  • You have previous experience in a customer-focused industry.
  • You have a positive attitude and good communication skills.
  • You are committed to delivering a high level of customer service.
  • You execute – you get things done.
  • You’re a natural host and can make guests and team members feel at home in our hotel.
  • Service at heart is what you do - you're imaginative when it comes to creating experiences.
  • Keen to take ownership of and pride in your work, a roll-up-your-sleeves attitude to seeing work through and delivering results
  • You have an excellent grooming standard.
  • You are calm, efficient, and organized with great attention to detail.
  • You have the ability to multi-task while maintaining a positive attitude when working with Guest.
  • You are able to carry yourself in a professional manner with an emphasis on hospitality and guest service.
  • You are able work on your own and as part of a team.
  • You are a social media savvy.
  • You have exceptional communication skills with great command of English (verbal and writing).

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

  • Front Office/Concierge experience in the hotel, leisure, and/or entertainment sectors.
  • Had speech, drama or performance training.
  • Have worked as stewardesses, promoters, hostesses.
  • Have done volunteer work.
  • Conflict resolution experience.

Location : The Chow Kit Hotel - Kuala Lumpur

Job Type: Full-time

Pay: RM2,000.00 - RM2,500.00 per month

Benefits:

  • Dental insurance
  • Health insurance

Schedule:

  • Rotational shift