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Receptionist cum Admin (Hair Salon)

RM 1,800 - RM 2,000 / month

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1. Customer Appointment Management:

· Organize and schedule customer appointments.

· Maintain an updated appointment calendar to optimize staff scheduling and customer flow.

· Maintain client records, including contact details and service history, in the salon’s management system.

· Track appointment bookings, send personalised reminder prior to the appointment and cancellations to ensure smooth scheduling.

2. Customer Service:

· Greet clients with a warm and welcoming attitude.

· Answer phone calls and respond to customer inquiries about services, prices, and availability.

· Handle customer complaints or concerns with professionalism, escalating issues to the Salon Manager when needed.

· Inform customers about the festival closure.

3. Cleaning and Tidying:

· Ensure the reception area, waiting area, and salon entrance are clean, organized, and welcoming.

· Assist in general salon cleanliness and hygiene standards.

4. Receive and Distribute Letters/Packages:

· Handle incoming mail, deliveries, and packages.

· Receive and check in products, packages, and salon supplies, ensuring accuracy.

· Distribute received items to the appropriate team members or store them in designated areas.

· Ensure inventory is organized and assist in tracking stock levels, perform weekly stock take.

5. Ad-Hoc Duties:

· Assist with inventory management, such as restocking retail products.

· Help with the preparation of customer invoices and billing.

· Assist salon staff with administrative tasks when necessary.

· Update monthly Duty Roster.

Perform any additional duties as assigned by the Salon Manager

Job Requirements

1) Candidate must possess at least SPM Holder.

2) Required language(s): Bahasa Malaysia, English, Mandarin

3) Good literacy in using Microsoft word, Excel application

4) Good communication & interpersonal skills

Job Types: Full-time, Permanent

Pay: RM1,800.00 - RM2,000.00 per month

Schedule:

  • Fixed shift
  • Holidays
  • Weekend jobs

Work Location: In person