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Customer Service Specialist - Bukit Jalil (Banking Industry)

RM 3,500 - RM 4,000 / month

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Job Scope

  • Provide excellent support experience to customers via all relevant communication channels. (Email & Inbound calls)
  • Identify customer's needs, researching any existing issue to provide strategic solutions that will best address customer's needs while ensuring that any existing confusion is clarified.
  • Ensure first contact resolution and effective follow-up with Service partners and internal departments to ensure case closure in accordance with our service standards.
  • Provide constructive feedback on tools, resources, procedures, and guidelines to enhance workflow and the customer experience.
  • Deliver the best services to customers to ensure the highest customer satisfaction with the right procedures.

Details:

  • Basic up to RM4000
  • Location: Bukit Jalil (Shuttle bus provided from LRT Bukit Jalil, Pavilion Bukit Jalil & KL Sentral)
  • Efficient Client Support (Live Chat, Email, and Call)
  • Complaint Management and Resolution
  • Customer Feedback and Advocacy
  • Customer Satisfaction and Loyalty Enhancement
  • 50% Customer Service and 50% Sales (Upsell & Cross-Selling)

Requirements:

  • Must be fluent in English
  • Able to work shift hours
  • Diploma or Degree required
  • Able to attend physical interview in Bukit Jalil

#cwcc #vacancy #banking #customerservice

Job Types: Full-time, Contract
Contract length: 12 months

Pay: RM3,500.00 - RM4,000.00 per month

Benefits:

  • Dental insurance
  • Health insurance
  • Maternity leave
  • Opportunities for promotion
  • Parental leave
  • Professional development
  • Vision insurance

Schedule:

  • Rotational shift

Supplemental Pay:

  • Commission pay

Education:

  • Diploma/Advanced Diploma (Preferred)

Language:

  • English (Required)

Expected Start Date: 04/01/2025