
Customer Service Specialist - Bukit Jalil (Banking Industry)
RM 3,500 - RM 4,000 / month
Checking job availability...
Original
Simplified
Job Scope
- Provide excellent support experience to customers via all relevant communication channels. (Email & Inbound calls)
- Identify customer's needs, researching any existing issue to provide strategic solutions that will best address customer's needs while ensuring that any existing confusion is clarified.
- Ensure first contact resolution and effective follow-up with Service partners and internal departments to ensure case closure in accordance with our service standards.
- Provide constructive feedback on tools, resources, procedures, and guidelines to enhance workflow and the customer experience.
- Deliver the best services to customers to ensure the highest customer satisfaction with the right procedures.
Details:
- Basic up to RM4000
- Location: Bukit Jalil (Shuttle bus provided from LRT Bukit Jalil, Pavilion Bukit Jalil & KL Sentral)
- Efficient Client Support (Live Chat, Email, and Call)
- Complaint Management and Resolution
- Customer Feedback and Advocacy
- Customer Satisfaction and Loyalty Enhancement
- 50% Customer Service and 50% Sales (Upsell & Cross-Selling)
Requirements:
- Must be fluent in English
- Able to work shift hours
- Diploma or Degree required
- Able to attend physical interview in Bukit Jalil
#cwcc #vacancy #banking #customerservice
Job Types: Full-time, Contract
Contract length: 12 months
Pay: RM3,500.00 - RM4,000.00 per month
Benefits:
- Dental insurance
- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development
- Vision insurance
Schedule:
- Rotational shift
Supplemental Pay:
- Commission pay
Education:
- Diploma/Advanced Diploma (Preferred)
Language:
- English (Required)
Expected Start Date: 04/01/2025