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Software Technical Support Engineer Intern

Salary undisclosed

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Joining Razer will place you on a global mission to revolutionize the way the world games. Razer is a place to do great work, offering you the opportunity to make an impact globally while working across a global team located across 5 continents. Razer is also a great place to work, providing you the unique, gamer-centric #LifeAtRazer experience that will put you in an accelerated growth, both personally and professionally.

Job Responsibilities :

We are seeking a highly motivated IT Intern to join our team. The ideal candidate will have a passion for financial technology (fintech) and a desire to learn and grow in a fast-paced environment, we call it as SPRINTING PACE MARATHON. As a Software Technical Support Engineer Intern, you will support the technical support team in troubleshooting, diagnosing, and resolving issues related to software products. You will assist in handling support tickets, learning software systems, and interacting with customers to ensure that their technical issues are resolved effectively.

JOB DESCRIPTION:

  • Assist in troubleshooting and resolving basic technical issues reported by users or customers
  • Support the technical support team by responding to support tickets, ensuring timely resolution of inquiries
  • Analyze error messages, logs, and reports to help identify software defects and assist in problem diagnosis
  • Collaborate with senior technical support engineers to understand complex issues and provide solutions under their guidance
  • Learn and follow troubleshooting procedures to resolve software-related problems and escalate issues when necessary
  • Assist in the creation and maintenance of knowledge base articles, user guides, and documentation to help users solve common issues independently
  • Assist with data collection and analysis related to software performance and user feedback
  • Shadow senior team members to learn best practices in technical support, customer service, and troubleshooting

Pre-Requisites :

PREREQUISITES:

  • Currently pursuing a Bachelor’s or Master’s degree in Computer Science, Information Technology, Software Engineering, or a related field.
  • Basic understanding of computer hardware and software systems
  • Understanding of databases (SQL) and basic query troubleshooting
  • Strong analytical and problem-solving skills with a keen attention to detail
  • Strong communication skills, both verbal and written, with the ability to interact effectively with both technical and non-technical users
  • Ability to learn quickly and adapt to new technologies
  • Positive attitude with a customer-centric approach to providing support
  • Strong organizational skills, with the ability to manage multiple tasks and prioritize effectively
  • Willingness to learn and grow within the technical support role
  • Ability to handle basic technical issues under supervision and escalate when needed

Are you game?