
Telephone Operator
RM 1,700 - RM 1,900 / month
Checking job availability...
Original
Simplified
Job Description:
- Answer telephone calls and respond to inquiries aimed at hospital services and procedures with friendly and courteous tone.
- Answer queries pertaining to admitted patients by following strictly confidentiality protocols.
- Routes incoming calls to appropriate departments.
- Create and maintain logs of incoming and outgoing calls on a daily basis.
- Work effectively under multiple demands and adjust priorities as circumstances require to meet turnaround time goals and staffing needs of the department.
- Immediately responds to all alarms, security calls and medical emergencies. Pages all persons designated to respond to emergencies. Immediately reports to the supervisor any problems with, or abused of alarm system. Logs emergency response information, as appropriate.
- Maintains a high degree of accuracy and precision on a consistent basis in job performance.
Job Requirement:
- Sijil Pemeriksaan Malaysia (SPM).
- Good communication and listening skill.
- Good knowledge of hospital policies and procedures for the imparting of directory information over the telephone.
- Must be willing to work flexible shifts, including weekends, holidays and overtime as assigned.
Job Type: Full-time
Pay: RM1,700.00 - RM1,900.00 per month
Benefits:
- Dental insurance
- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development
Schedule:
- Day shift
- Night shift
- Rotational shift
- Weekend jobs
Supplemental Pay:
- Overtime pay
- Yearly bonus