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Front Office Assistant
RM 1,800 - RM 2,000 / month
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- Ensure a smooth and welcoming check-in/check-out process, maintaining high guest satisfaction and professionalism.
- Manage reservations across various channels (OTA, phone, walk-ins, website) and collaborate with housekeeping for room allocation and special requests.
- Handle guest complaints promptly and professionally, ensuring resolutions are met to maintain a positive experience.
- Collect payments, deposits, and maintain cleanliness and organization in the reception area.
- Facilitate guest feedback collection for continuous improvement and provide detailed information on hotel amenities, rates, and activities.
- Conduct night audits, generate management reports, and assist with ad hoc tasks as needed with a proactive approach.
- Able to work shifts and on public holidays, 6 days a week.
- Team player with a pleasant personality.
- Can communicate well in English and Bahasa Malaysia (verbally).
- No academic qualification needed.
- KWSP
- SOCSO
- Medical claim included
- Annual and medical leave shall be in accordance with the prevailing Labour Law