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Front Office Assistant

RM 1,800 - RM 2,000 / month

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  • Ensure a smooth and welcoming check-in/check-out process, maintaining high guest satisfaction and professionalism.
  • Manage reservations across various channels (OTA, phone, walk-ins, website) and collaborate with housekeeping for room allocation and special requests.
  • Handle guest complaints promptly and professionally, ensuring resolutions are met to maintain a positive experience.
  • Collect payments, deposits, and maintain cleanliness and organization in the reception area.
  • Facilitate guest feedback collection for continuous improvement and provide detailed information on hotel amenities, rates, and activities.
  • Conduct night audits, generate management reports, and assist with ad hoc tasks as needed with a proactive approach.
  • Able to work shifts and on public holidays, 6 days a week.
  • Team player with a pleasant personality.
  • Can communicate well in English and Bahasa Malaysia (verbally).
  • No academic qualification needed.
  • KWSP
  • SOCSO
  • Medical claim included
  • Annual and medical leave shall be in accordance with the prevailing Labour Law