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Customer Service (ACCA Mandarin)

RM 3,000 - RM 3,500 / month

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REQUIREMENTS:

1. Excellent interpersonal, communication and influencing skills with the ability to communicate effectively with both internal and external customers both verbally and in writing.

2. Identifies and acts on opportunities to continually improve the customer experience.

3. Highly organised, logical and methodical approach to work with an emphasis on accuracy and attention to detail.

4. Experience of dealing with large volumes of work under pressure to meet tight deadlines whilst dealing with competing priorities.

5. Demonstrate the ability to use their own initiative.

6. Strong research skills and the ability to apply knowledge and sound judgement.

7. A good team player able to show flexibility and adaptability in a fast moving environment.

8. Identifies and acts on opportunities to improve the customer experience.

9. Demonstrate and maintain a positive attitude for work and encourages others to do the same.

10. A professional approach with the ability to establish creditability quickly both across the organisation and externally.

Principal Accountabilities:

1. Respond to incoming customer telephone calls and emails from customers with enquiries related to their online account, application or our global website

2. Respond to incoming customer telephone calls and emails from customers with queries related to our exams, venues or results

3. Application processing; basic products only (renewals)

4. Ensure the highest quality of service is provided at all times, with strict adherence to agreed service levels.

5. Be an ambassador for ACCA treating all internal and external customers with respect and in a professional manner at all times.

6. Contribute to the continuous improvement of current customer processes and procedures.

Job Type: Full-time

Pay: RM3,000.00 - RM3,500.00 per month

Benefits:

  • Dental insurance
  • Health insurance
  • Opportunities for promotion
  • Professional development
  • Vision insurance

Schedule:

  • Day shift

Supplemental Pay:

  • Overtime pay
  • Performance bonus

Experience:

  • Customer Care Specialist: 1 year (Preferred)

Language:

  • Mandarin (Preferred)

Work Location: In person