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• solve 3rd Level issues Together with other Engineers, • Analyse the root-cause of problems and solve recurring issues. • Suggest improvements for the application /device management. A great passion for mobile devices/application and problem solving • Experience in Modern Device Management, ideally with Microsoft Intune / Endpoint Manager • Experience in 3rd Level Support and troubleshooting • Experience with Active Directory and Azure Active Directory • Basic networking, protocol and log analytics knowledge • Knowledge of IT security best practices and resources • Minimum a bachelor’s degree in Computer Science, Information Systems, Engineering or related fields or equivalent educational qualification * Experience in Banking & Insurance company will be add advantage