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Jobs or company...

Customer Service Sales Engineer /Manager (Food Equipment)

RM 8,500 - RM 8,500 / month
Checking job availability...
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About The Company:

Our client is a Swiss multinational specializes in food processing, advanced materials, and die-casting technologies. With a strong focus on innovation and sustainability, it operates in over 140 countries, enhancing food safety, efficiency, and industrial productivity.

Position: Customer Service Sales Engineer /Manager (Food Equipment) (Salary up to RM8,500)

Responsibilities:

  • Achieve sales budget targets for assigned Business Units (BU) and countries, with a strong focus on service sales.
  • Drive business growth by developing relationships with both existing and new customers.
  • Conduct regular customer visits to create and follow up on business opportunities.
  • Build trust with current clients while expanding the customer base.
  • Manage the entire sales cycle, from initial contact and solution presentation to quotation, negotiation, contract signing, and handover.
  • Maintain open communication and provide frequent market updates to the Line Manager and relevant teams, such as Quotation.
  • Keep a full overview of the customer’s installed base and the competitive landscape, with a clear strategy to win orders.
  • Deliver accurate monthly sales forecasts and professional sales reports in a timely manner.
  • Initiate and drive market activities to generate new sales opportunities.
  • Develop business action plans for new markets and applications by collaborating with departments such as commercial, marketing, and technical teams.
  • Maintain high accountability and transparency in managing the sales pipeline, consistently using the CRM platform to track verified leads and opportunities.
  • Expand and develop sales channels, including channel partners, agencies, and finders, to support business growth.
  • Serve as the key contact for customer inquiries related to projects, single machines, and services, ensuring smooth internal coordination.
  • Work closely with the Service Operations team to enhance customer satisfaction, address feedback, and resolve issues efficiently.
  • Manage the existing installed base while expanding the service business.
  • Collaborate with the Regional Sales team and Key Account Managers to handle both global and regional key accounts effectively.

Requirements:

  • Bachelor’s degree in Engineering (Mechanical, Process, Industrial) or Food Technology.
  • Minimum 6 years of sales experience with a strong track record of success.
  • Experience in service sales for processing solutions is preferred.
  • Background in the food, feed, or rice industries is a strong advantage.
  • Highly responsible and accountable in all tasks.
  • Entrepreneurial mindset with strong business acumen, especially in B2B industries.
  • Ability to ask the right questions, understand customer needs, and actively listen.
  • Skilled in value-based and solution selling.
  • Results-driven, self-motivated, and proactive.
  • Positive attitude with high emotional intelligence.
  • Strong time management skills, able to handle multiple tasks under tight deadlines.
  • Capable of analyzing and simplifying complex information for both internal and external stakeholders.
  • Excellent networking and relationship management skills.
  • Solid understanding of key processes within the food and material processing industries.

Job Type: Full-time

Pay: Up to RM8,500.00 per month

Supplemental Pay:

  • Performance bonus

Experience:

  • Sales: 6 years (Preferred)

Work Location: In person