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• Comprehend a business’s needs and objectives. • Review organizational practices and regulatory compliances. • Collaborate with clients to map out the scope & timeline of a project. • Define and assign any resources necessary to complete a project. • Evaluate an organization’s IT infrastructure and data. • Design, install and test new hardware, software and networks. • Provide support to fix customers’ issues. • Address any security threats or vulnerabilities. • Work with or train an organization’s IT team. • Create detailed status reports to present to management. • Respond to feedback and identify room for enhancement.