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Control Tower - Team Lead (Freight Forwarding)

RM 4,000 - RM 6,000 / month

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Responsibilities:

  • Lead and supervise the control tower team to ensure smooth logistics operations.
  • Monitor and manage shipment coordination, exception handling, and issue resolution.
  • Act as the main escalation point for operational challenges and client concerns.
  • Ensure compliance with SOPs and company policies.
  • Improve process efficiency and drive operational excellence.
  • Provide reports and updates to management and key stakeholders.

Requirements:

  • Experience in logistics, freight forwarding, or supply chain with leadership exposure.
  • Strong problem-solving, decision-making, and communication skills.
  • Proficiency in Microsoft Office; knowledge of CargoWise is a plus.
  • Understanding of transportation, international shipping, and compliance regulations.
  • Monitor and manage shipment coordination, exception handling, and issue resolution.
  • Act as the main escalation point for operational challenges and client concerns.
  • Ensure compliance with SOPs and company policies.
  • Improve process efficiency and drive operational excellence.
  • Provide reports and updates to management and key stakeholders.

Job Type: Full-time

Pay: RM4,000.00 - RM6,000.00 per month

Schedule:

  • Early shift
  • Night shift
  • On call
  • Rotational shift

Supplemental Pay:

  • Overtime pay

Work Location: In person