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Control Tower - Team Lead (Freight Forwarding)
RM 4,000 - RM 6,000 / month
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Responsibilities:
- Lead and supervise the control tower team to ensure smooth logistics operations.
- Monitor and manage shipment coordination, exception handling, and issue resolution.
- Act as the main escalation point for operational challenges and client concerns.
- Ensure compliance with SOPs and company policies.
- Improve process efficiency and drive operational excellence.
- Provide reports and updates to management and key stakeholders.
Requirements:
- Experience in logistics, freight forwarding, or supply chain with leadership exposure.
- Strong problem-solving, decision-making, and communication skills.
- Proficiency in Microsoft Office; knowledge of CargoWise is a plus.
- Understanding of transportation, international shipping, and compliance regulations.
- Monitor and manage shipment coordination, exception handling, and issue resolution.
- Act as the main escalation point for operational challenges and client concerns.
- Ensure compliance with SOPs and company policies.
- Improve process efficiency and drive operational excellence.
- Provide reports and updates to management and key stakeholders.
Job Type: Full-time
Pay: RM4,000.00 - RM6,000.00 per month
Schedule:
- Early shift
- Night shift
- On call
- Rotational shift
Supplemental Pay:
- Overtime pay
Work Location: In person