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Customer Service Specialist (International Bank)

  • Internship, onsite
  • Talreso Consultancy & Advisory Sdn. Bhd.
  • Kuala Lumpur, Malaysia
RM 3,000 - RM 3,800 / month

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Looking for a career in the Banking Industry? Our Client is an International Bank looking to hire customer service advisors to support their global operations.

Job Description

  • Provide exceptional telephone customer service in a timely manner whilst maintaining healthy relations with clients.
  • Answer customer’s general enquiries, complaints, reviews, feedback through calls, live chats and emails.
  • Play a supporting role in educating our customers around products and alternative digital banking platforms.
  • Expanding the customer base by upselling and cross-selling banking products and services.
  • Manage customer complaints and feedbacks accordingly.

Job Requirements

  • Must possess at least an SPM.
  • Minimum 6 months of experience in Customer Service.
  • Strong command of the English language.
  • Excellent conversational and interpersonal skills.

Why Join Us?

  • Nearby public transportation (LRT).
  • Free Shuttle Service.
  • Opportunity to grow in the banking industry.
  • Quarterly incentives up to RM1000 for high achievers.

Job Type: Full-time

Salary: RM2,800.00 - RM3,800.00 per month

Summary of role requirements:

  • Looking for candidates available to work on weekdays, Saturdays and Sundays
  • 1 year of relevant work experience required for this role
  • Working rights required for this role
  • Expected start date for role: 28 August 2023

Job Type: Full-time

Pay: RM3,000.00 - RM3,800.00 per month

Benefits:

  • Health insurance
  • Maternity leave
  • Opportunities for promotion
  • Professional development

Schedule:

  • Rotational shift

Supplemental Pay:

  • Commission pay
  • Performance bonus

Application Question(s):

  • From 1 to 10 how do you rate your English Language

Experience:

  • Customer Care Specialist: 1 year (Required)