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Customer Service Executive | Mandarin | WFO

  • Full Time, onsite
  • TalReso Consultancy And Advisory Sdn Bhd
  • Petaling Jaya, Malaysia
RM 2,500 - RM 3,000 / month

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Position: Tele Sales Executive (Inbound)

Location: PJ City Development

Language: Mandarin

Role Type: Permanent (Bank industry)

Key Responsibilities:

  • Answer incoming calls and respond to customer inquiries professionally.
  • Provide accurate information about products, services, and company policies.
  • Resolve customer complaints or issues in a timely and effective manner.
  • Maintain a positive and empathetic attitude toward customers.
  • Record and update customer interactions and information in the database.
  • Escalate complex issues to the appropriate department when necessary

Requirement:

  • Mandarin-speaking (3 HC)
  • Must be able to speak and write Mandarin with decent English (no fluency is required)
  • Open to fresh graduates or candidates with a minimum of 1 year of experience

Max Salary: RM 3500
Working Hours: Monday to Friday, 9:00 AM to 6:00 PM
Interview Process: 1 round, including a written assessment

Job Type: Full-time

Pay: RM2,500.00 - RM3,000.00 per month

Benefits:

  • Health insurance
  • Opportunities for promotion
  • Professional development

Schedule:

  • Monday to Friday

Supplemental Pay:

  • Performance bonus
  • Yearly bonus

Education:

  • Diploma/Advanced Diploma (Preferred)

Language:

  • Mandarin (Required)