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IT Technician

RM 2,000 - RM 2,499 / month

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Key Responsibilities: Hardware Support: Install, configure, and maintain desktops, laptops, printers, and other IT hardware. Diagnose and repair hardware issues, including faulty components. Perform regular hardware upgrades and replacements. Manage inventory of IT equipment and recommend necessary purchases. Software Support: Install, update, and troubleshoot operating systems and software applications. Ensure software licenses are valid and up to date. Configure and manage user accounts, email, and system access. Provide support for enterprise applications and productivity tools. Network & Security: Assist in setting up and maintaining network infrastructure (Wi-Fi, LAN, routers, and switches). Monitor and resolve connectivity issues. Implement security measures, including antivirus and system backups. Ensure compliance with IT security policies and procedures. Technical Support & Troubleshooting: Provide first-line support for IT-related issues (onsite and remote). Respond to user inquiries and resolve technical problems in a timely manner. Document and track issues using IT ticketing systems. Conduct training sessions for employees on IT best practices. Maintenance & Documentation: Perform regular system updates and preventive maintenance. Maintain IT documentation, including setup procedures and troubleshooting guides. Keep records of repairs, updates, and inventory management.