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Customer Support Agent (International Airlines)

  • Internship, onsite
  • Talreso Consultancy & Advisory Sdn. Bhd.
  • Petaling Jaya, Malaysia
RM 3,000 - RM 3,000 / month

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Exciting Opportunity: Customer Service Executive for a well-known Airlines in the country (March Intake)!

Location: Ara Damansara, Petaling Jaya

  • Conveniently accessible via LRT Ara Damansara Station
  • FREE shuttle service from the LRT station to the office on a selected schedule

Job Scope:

  • Delivering excellent customer service to customers via inbound calls, live chat & email;
  • Taking ownership to solve challenges faced by customers and clients' partners;
  • Assist and resolve customers' inquiries with general concerns related to company's products/services

Working Hours:

Shifts: Monday to Sunday (morning, afternoon, and night shifts)

Schedule: 5 working days with 2 days off (based on shifts)

Daily Hours: 9 hours per day (8 working hours + 1-hour break)

Shifts: Rotational shift (24/7)

Requirements:

  • Possessed and passed SPM with at least minimum credits for BM and Sejarah;
  • Fresh graduate/ SPM leavers are encouraged to apply;
  • No experience need; full training provided;
  • Candidates with previous call centre background will be an added advantage;
  • Excellent command of English both spoken and written.

Job Type: Full-time

Pay: Up to RM3,000.00 per month

Benefits:

  • Opportunities for promotion
  • Professional development

Schedule:

  • Afternoon shift
  • Day shift
  • Early shift
  • Evening shift
  • Night shift
  • Rotational shift

Work Location: In person