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Team Leader Call Center
RM 4,500 - RM 4,500 / month
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Requirements
- English fluency [Mandatory]
- Minimum Diploma holder
- MUST at least 3 years to 4 years’ experience in call centre industry
- Minimum one year experience in supervisory roles
- Basic excel knowledge
Job Scope
- Manage the day-to-day performance of the Contact Centre Operations to deliver a best-in-class service, meeting or exceeding all KPIs.
- Ensure all standards and procedures are followed and maintained.
- Conduct staff’s performance review and document staff’s improvement plan to upkeep service professionalism and operational efficiency.
- Generate daily reports for internal reviews and other documentation as required.
- Overall lead in ensuring team deliver the highest standard of service experience towards respondents
- Work closely with Manager and Client to understand the Operation needs.
Working timing
- Monday to Sunday - 7am to 11pm (Operation timing)
- 5 Working days (2 Off days - depends on schedule)
- Rotational shift (rotate in between 7am - 11pm only)
- 9 working hours perday (including lunch hours)
Salary Package
- Base pay: up to RM4500.00
- KPI allowance: up to RM500.00/month
Working Location
- Tokio Marine Tower, Jalan Tun Razak (Kuala Lumpur)
- Office building beside MRT Ampang Park Station
Job Type: Full-time
Pay: Up to RM4,500.00 per month
Benefits:
- Parental leave
Schedule:
- Rotational shift
Supplemental Pay:
- Performance bonus
Application Question(s):
- Do you have any notice period to serve?
Education:
- Diploma/Advanced Diploma (Preferred)
Experience:
- Contact Centre: 3 years (Preferred)
- Supervising: 1 year (Preferred)
Language:
- Mandarin (Preferred)