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Application Support - L1
RM 4,000 - RM 5,500 / month
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Position - L1 Apps Support
Competencies & Skills
- Diploma/Degree in Computer Science
- Minimum 5 years of working experience in production application support for Unix/Linux , Windows platform, Apache and MySQL.
- Extensive knowledge in shell scripting, SSL certificate, TCP/IP
- Experienced and skilful in trouble shooting server/network/load balancer/ HSM and performance issues
- Experience in Splunk and Dynatrace are preferred.
Key Responsibilities
- Perform pro-active monitoring and system health check
- Diagnose problem area and resolve L1 incident ticket within SLA
- Escalate/Collaborate with other support teams to resolve reported incidents/problems
- Contribute and review Root Cause Analysis and follow up on Permanent Corrective Action
- Coordinate thorough testing of the developed monitoring solution/ dashboards/ tools
- Manage the reported incident/problem until closure
- Provide regular feedback and status of issues to the stakeholders
- Stand-by support for high-severity incident, and application availability/ performance issues
- Candidate will be required to work on shifts (24 x 7)
Job Specification
- Investigation and root cause analysis
- Extensive troubleshooting knowledge is required
- Proficient in Bahasa Malaysia and English
- Customer Service oriented.
Job Type: Full-time
Pay: RM4,000.00 - RM5,500.00 per month
Experience:
- Investigation and root cause analysis: 3 years (Preferred)
- Windows platform,: 3 years (Preferred)
- Apache and MySQL.: 3 years (Preferred)
- shell scripting, SSL certificate, TCP/IP: 3 years (Preferred)
- trouble shooting server/network/load balancer/ HSM: 3 years (Preferred)
- Splunk and Dynatrace: 2 years (Preferred)
- L1 Apps Support: 2 years (Required)
- Unix/Linux: 1 year (Required)