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System Analyst - ITIL V3 Foundation Certification

RM 8,000 - RM 9,000 / month

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Position - Systems Analyst

Competencies and Skills

  • Bachelor’s Degree in Computer Science, Information Technology or related discipline
  • Professional Qualification and/or Regulatory, Licensing requirements
  • ITIL V3 Foundation Certification (Added Advantage)
  • Minimum 5 – 8 years of experience with 5 years of team leading role for IT production support operations in commercial, service-based or vendor organisation or established banks/ financial institutions
  • Experience in managing support for mission critical enterprise applications, on O/S and RDMS related support
  • Proven ability in evaluating impact and severity of incidents by defining or understanding the problem statement
  • Experience working in a collaborative multi-disciplinary and international environment.

Job Specification

Technical/ Functional skills

  • Understanding of common industry standard business practices supported by Microsoft Dynamics
  • Good understanding / Hands of Microsoft Dynamics or another business management software (Preferably Microsoft Dynamics)
  • Dynamics 365 Customer Engagement- Customization & Configuration, Plug-ins, Workflows, JavaScript.
  • Knowledge and good understanding of software in a Software as a Service (SaaS) environment, MSSQL, HTML, Microsoft ASP, Microsoft .Net, and Platform as a Service(PaaS).
  • • 3-5 years of experience with Distributed Technologies – Microsoft Dynamics CRM, MSSQL Server
  • Strong working experience in Microsoft Dynamics CRM application production support
  • Strong understanding of Microsoft Dynamics CRM application architecture and Excellent troubleshooting skills in Control-m batch issues, SSIS packages
  • Hands-On experience in writing / debugging scripts, code, and database queries
  • Good experience in Middleware MQ / BMC / Control-M/ Remedy incident Management tools
  • Knowledge of the Dataverse and Experience in PowerPlatform components
  • Microsoft Azure certification is a plus
  • Business and Technology Trends on Microsoft Dynamics CRM and Consumer Banking
  • Incident, Problem and Change Management Practices
  • ITIL Framework
  • Software Development Life Cycle (SDLC) Framework and Practices
  • IT Monitoring Tools and Automation Processes
  • Banking Functions and Operating Environment
  • Local and International Regulatory Requirements and Guidelines

Job Type: Full-time

Pay: RM8,000.00 - RM9,000.00 per month

Experience:

  • System Analyst: 2 years (Required)
  • PowerPlatform components: 2 years (Preferred)
  • Microsoft Azure certification: 2 years (Preferred)
  • ITIL Framework: 2 years (Preferred)
  • – Microsoft Dynamics CRM, MSSQL Server: 2 years (Required)
  • Dynamics 365 Customer Engagement- Customization: 2 years (Required)
  • Software as a Service (SaaS) environment: 2 years (Required)
  • MSSQL, HTML, Microsoft ASP, Microsoft .Net: 2 years (Required)
  • Platform as a Service(PaaS).: 2 years (Preferred)
  • Middleware MQ / BMC / Control-M/ Remedy: 2 years (Required)