Change and Release Manager

Mission:

Analyze Changes and Releases to identify the level of risk, evaluate the benefits, reduce the production/business impact, and ensure service continuity

• Review the quality of RFCs and ensure all relevant data is documented to support the change
• Identify and manage possible conflicts between changes
• Follow up RFC’s including those with emergency status and chair Post Implementation Review forums
• Prepare, manage and chair the Regional CAB
• Secure regional Change and Release process alignment and governance, including conduct.
• Report and act on Process KPIs within the region leveraging appropriate stakeholder engagement
• Champion the adoption and alignment of good governance within both Change and Release Management and the wider Service Management function across the entire Adecco estate to maximise successful implementations
• Help define and build new capability as well as mature existing capability to enhance and optimise the Service Control function across the entire Adecco estate
• Act as the regional point of escalation for Change and Release Management

• Minimum 5 years' higher education in IT
• Minimum 3 – 5 years’ experience in a similar position
• ITIL v3 (minimum foundation - Mandatory)
• Good IT Infrastructure, Cloud & Operations background
• Experience in Vendor Management, KPI’s and SLA’s
• Strong team player and experience having worked in a global team
• Experienced not only as a Change Manager but also as Change Requestor
• Ideally experienced with pro-actively applying Change, Release, Problem and Incident management to the benefit of Service stability and Continual Improvement
• Able to manage conflict
• Rigorous, Meticulous, detail oriented
• Ability to convince effectively
• Experience with and sensitivity for different cultures
• Able to evaluate information, identify key issues and formulate conclusions based on sound, practical judgment, experience and common sense
• Solution focused
• English level: expert

Education

• University Degree preferably in a technical subject or any comparable education
• Intermediate ITIL v3/v4 certification covering Change and Release Management is a must.

It’s an exciting time to be part of our team. At the Adecco Group, our purpose – making the future work for everyone – inspires and connects us all. Through our three global business units (GBU) – Adecco, Akkodis and LHH - we deliver expertise in talent and technology, enabling organizations to succeed and people to thrive.

We’re proud to be a global thought-leader and care about doing the best job we can to ensure better futures for everyone. We do this by building our Future@Work strategy as a united team of 30,000+ colleagues with a collective spirit working in over 60 countries globally. We embody our core values: Courage, Collaboration, Customer at the Heart, Inclusion, and Passion in everything we do.

Growth and Development

You will have the opportunity to grow across a variety of interesting jobs and careers over our extensive portfolio of global brands. We empower our colleagues to work in the smartest, most efficient ways, achieving total balance between their jobs and their lives. We offer world-class resources for upskilling and development, satisfying your curiosity while sharing skills, knowledge, and expertise to grow together. Here, you can be yourself, and we aim to build on the attributes that make you, you.

We believe that having an understanding of the hiring process helps you to prepare, feel, and be, at your best. As a global, multi brand organization with multiple different roles, our application process can vary.

On our career site, you will find some of the key steps you can expect to guide you along the way.

Inclusion

We believe in talent, not labels. We focus on the diverse and unique skills our people bring. Our culture of belonging and purpose ensures everyone can thrive and feel engaged. We are proud to be an Equal Opportunity Employer, committed to equity, equal opportunity, inclusion, and diversity.

Interview Process

Our interview process includes an initial phone screening, followed by a virtual round of interviews with Hiring Manager, HR team and senior leaders. This process helps us understand your fit within our team and allows you to ask questions about the role and our company. If you are a visionary leader with a passion for learning and development, we invite you to join us in making the future work for everyone.

Accommodations

We are committed to providing an inclusive and accessible recruitment process for all candidates. If you require any additional accommodations or support due to a disability or other special circumstances, please let us know by contacting us. We will work with you to ensure your needs are met throughout the hiring process.

Posting date: 28-01-2025