Epicareer Might not Working Properly
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Please Turn on your JavaScript

Epicareer might not working properly because your browser javascript is turned off.

What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
Visit Site here
  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
Visit Site here
  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
  2. Tip: If you're running Mac OS, click the Firefox drop-down list > Preferences.
  3. On the Content tab, click the Enable JavaScript check box.
Visit Site here
  1. Click the "Settings and more" icon at the top right of the Edge browser window.
  2. Click Settings.
  3. From the Settings menu, click Cookies and site permissions.
  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
  6. Close the Settings tab.
  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
Visit Site here
Any Question? Contact us
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Jobs or company...

IT Service Desk Lead

Salary undisclosed
Checking job availability...
Original
Simplified
    1 Opening
    Bayan Lepas

Role description

Service Desk Lead
What you’ll do
  • Be the first point of contact for our internal customers – by answering their questions, listening to what’s gone wrong for them, and improving their experience with technology.
  • Capture and share the right information about customers’ problems in ServiceNow
  • Work together and share insights with others in the team, especially at shift changes
  • Work closely with the Operational Support and Operational Engineering Teams whenever you need their input on complex or high-risk problems
  • Own your customers’ Incidents as if they were yours, always aim for service excellence – by frequent communication, setting expectations and working closely with other teams involved in problem-solving.
  • Prioritise and sort out your customers IT issues according to our service level agreement
  • Help the team to keep improving its service, by sharing your suggestions for raising first-time fix rates, improving customer satisfaction and reducing risk
  • Keep up to date with changing security requirements
  • Uphold our standards, processes and policies

The knowledge, experience, and qualifications you need
  • Any experience in excellent customer service no matter what industry
  • Experience in handling calls to support customers and resolve issues with stipulated time
  • Good with Microsoft-based operating systems, especially Windows 10
  • Experience in handling AD account lockouts, Password resets, basic software installation requests etc.,
  • Experience in using ServiceNow ITSM tool for logging tickets
  • Knowledge, experience or a qualification in the ITIL Framework
  • Experience of processes to keep improving service

The knowledge, experience and qualifications that will help
  • Experience as a service desk analyst
  • Experience of understanding customers, managing incidents and meeting business expectations
  • Certification as a Microsoft Certified Professional (MCP) or equivalent
  • A degree-level qualification in a computing or technical discipline

Skills

IT Service Desk, Active Directory, Incident Management, Servicenow


About UST

UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world’s best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clients’ organizations. With over 30,000 employees in 30 countries, UST builds for boundless impact—touching billions of lives in the process.