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Quality Assurance Analyst (POLISH) Based in Bucharest, Romania

RM 8,500 - RM 10,500 / month

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JOB DESCRIPTION:

  • Perform quality audits on internal and external specialists providing clients with advertising and sales support, as well as specialists working to bring prospective clients into the SMB's portfolio of advertisers.
  • Be the first line of quality when auditing client interactions between Client Services, Strategic Sales, or Account Management.
  • Execute both quantitative and qualitative analyses of data and trends to proactively deliver insights, define goals, and drive improvements.
  • Work closely & hand in hand with other departments to respond immediately to relevant quality-related needs.
  • Participate in internal quality calibrations led by process owners.
  • Participate in the development of quality inspection standards and continuously optimize the process and system platform.

Essential Critical Skills required for this role:

  • Quality Assurance skillsets like RCA, SWOT, Calibration and Report writing.
  • Sales Calls screening and Coaching Agents.
  • Experience in handling English voice call from market specific: America, EMEA and Asia Pacific.
  • Understanding and knowledge on Sales funnels within Social media advertisement platform.
  • Ability to work in fast and evolving workflows with eye for detail.
  • Ability to maintain calm while meeting strict deadlines.
  • Comfortably in exercising quality standards in ambiguous scenarios.
  • Computer fluency and understanding the necessity of a data-driven approach.
  • Microsoft Excel and Microsoft PowerPoint

Must have, Requirements:

  • Minimum 1 year of Quality Assurance Programs experience specifically from BPO environment and or Call center Environment.
  • Quality audit and quality management-related experiences.
  • Working experience on social media advertisement platform.
  • Language professional level: POLISH
  • English Language Proficiency Level must be equivalent to (B2) of Certification of European Framework (CEFR)

Location of work: ODC :

  • Offshore development center located at Bucharest, Romania

Workdays and working hours :

  • Mon to Friday working in office 9am to 6pm daily
  • Saturday is off day and Sunday is rest day.

Job Type: Full-time

Pay: RM8,500.00 - RM10,500.00 per month

Benefits:

  • Dental insurance
  • Health insurance
  • Opportunities for promotion
  • Professional development

Schedule:

  • Day shift

Application Question(s):

  • Do you write and read in Japanese

Experience:

  • Customer service: 1 year (Preferred)

Language:

  • Japanese (Required)

Work Location: In person