Quality Assurance Analyst (POLISH) Based in Bucharest, Romania
RM 8,500 - RM 10,500 / month
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JOB DESCRIPTION:
- Perform quality audits on internal and external specialists providing clients with advertising and sales support, as well as specialists working to bring prospective clients into the SMB's portfolio of advertisers.
- Be the first line of quality when auditing client interactions between Client Services, Strategic Sales, or Account Management.
- Execute both quantitative and qualitative analyses of data and trends to proactively deliver insights, define goals, and drive improvements.
- Work closely & hand in hand with other departments to respond immediately to relevant quality-related needs.
- Participate in internal quality calibrations led by process owners.
- Participate in the development of quality inspection standards and continuously optimize the process and system platform.
Essential Critical Skills required for this role:
- Quality Assurance skillsets like RCA, SWOT, Calibration and Report writing.
- Sales Calls screening and Coaching Agents.
- Experience in handling English voice call from market specific: America, EMEA and Asia Pacific.
- Understanding and knowledge on Sales funnels within Social media advertisement platform.
- Ability to work in fast and evolving workflows with eye for detail.
- Ability to maintain calm while meeting strict deadlines.
- Comfortably in exercising quality standards in ambiguous scenarios.
- Computer fluency and understanding the necessity of a data-driven approach.
- Microsoft Excel and Microsoft PowerPoint
Must have, Requirements:
- Minimum 1 year of Quality Assurance Programs experience specifically from BPO environment and or Call center Environment.
- Quality audit and quality management-related experiences.
- Working experience on social media advertisement platform.
- Language professional level: POLISH
- English Language Proficiency Level must be equivalent to (B2) of Certification of European Framework (CEFR)
Location of work: ODC :
- Offshore development center located at Bucharest, Romania
Workdays and working hours :
- Mon to Friday working in office 9am to 6pm daily
- Saturday is off day and Sunday is rest day.
Job Type: Full-time
Pay: RM8,500.00 - RM10,500.00 per month
Benefits:
- Dental insurance
- Health insurance
- Opportunities for promotion
- Professional development
Schedule:
- Day shift
Application Question(s):
- Do you write and read in Japanese
Experience:
- Customer service: 1 year (Preferred)
Language:
- Japanese (Required)
Work Location: In person