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Customer Service Officer(Fresh Grads are welcome)

Salary undisclosed

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Job Description

  • Generating appointment booking report and ageing report.
  • Check for Console Report.
  • Tally check for console orders against report generated and console the orders accordingly.
  • Call customer for delivery appointment.
  • Request for Tax invoice, K1 & K2 forms for orders to be delivered to FTZ areas.
  • Follow up on emails with Credit Finance and Operation team.
  • Coordinate with Transport Department on the timing of delivery.
  • Follow up with Transport Department on the status of delivery.
  • Handling customers complaint and escalations.
  • Follow up on emails with Sales / Logistics Department.
  • Updating and send weekly Report to Finance for Billing.
  • Prepare documentation for delivery to FTZ areas.

Job Types: Full-time, Permanent

Benefits:

  • Health insurance
  • Maternity leave
  • Opportunities for promotion
  • Parental leave
  • Professional development

Schedule:

  • Day shift

Supplemental Pay:

  • 13th month salary
  • Performance bonus

Ability to commute/relocate:

  • Bukit Minyak: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

  • What is your expected salary?