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Customer Service Executive
Salary undisclosed
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Original
Simplified
- 1. Generating appointment booking report and ageing report.
- 2. Check for Console Report.
- 3. Tally check for console orders against report generated and console the orders accordingly.
- 4. Call customer for delivery appointment.
- 5. Request for Tax invoice, K1 & K2 forms for orders to be delivered to FTZ areas.
6. Follow up on emails with Credit Finance and Operation team.
- 7. Coordinate with Transport Department on the timing of delivery.
- 8. Follow up with Transport Department on the status of delivery.
- 9. Handling customers complaint and escalations.
- 10. Follow up on emails with Sales / Logistics Department.
- 11. Updating and send weekly Report to Finance for Billing.
- 12. Prepare documentation for delivery to FTZ areas.
Job Types: Full-time, Permanent
Benefits:
- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development
Schedule:
- Day shift
Supplemental Pay:
- 13th month salary
- Performance bonus