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Customer Service Executive

Salary undisclosed

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Simplified
  • 1. Generating appointment booking report and ageing report.
  • 2. Check for Console Report.
  • 3. Tally check for console orders against report generated and console the orders accordingly.
  • 4. Call customer for delivery appointment.
  • 5. Request for Tax invoice, K1 & K2 forms for orders to be delivered to FTZ areas.

6. Follow up on emails with Credit Finance and Operation team.

  • 7. Coordinate with Transport Department on the timing of delivery.
  • 8. Follow up with Transport Department on the status of delivery.
  • 9. Handling customers complaint and escalations.
  • 10. Follow up on emails with Sales / Logistics Department.
  • 11. Updating and send weekly Report to Finance for Billing.
  • 12. Prepare documentation for delivery to FTZ areas.

Job Types: Full-time, Permanent

Benefits:

  • Health insurance
  • Maternity leave
  • Opportunities for promotion
  • Parental leave
  • Professional development

Schedule:

  • Day shift

Supplemental Pay:

  • 13th month salary
  • Performance bonus