Customer Service: Provide excellent customer service by addressing inquiries, resolving issues, and assisting customers with their needs.
Sales Support: Assist the sales team with tasks such as order processing, preparing quotes, and maintaining customer records.
Administrative Tasks: Handle various administrative duties, including data entry, filing, and organizing paperwork.
Sales Calls: Make outbound sales calls to potential customers, follow up with leads, and gather information on customer needs and preferences.
Client Relationship Management: Build and maintain strong relationships with clients to ensure their satisfaction and loyalty.
Product Knowledge: Develop a deep understanding of the company's products or services and effectively communicate their features and benefits to potential customers.
Sales Reporting: Prepare sales reports, track sales metrics, and analyze data to identify trends and opportunities.
Lead Generation: Identify and qualify leads through research, cold calls, and email outreach.
Quota Achievement: Work towards achieving or exceeding sales targets and quotas.
Market Research: Stay updated on industry trends, market conditions, and competitor offerings to provide valuable insights to the sales team.
Inventory Management: Monitor and manage inventory levels to ensure products are in stock and readily available for customers.
Order Fulfillment: Coordinate the fulfillment of customer orders, ensuring timely delivery and accuracy.
Scheduling: Manage calendars, appointments, and meetings for the sales team.
Documentation: Prepare and maintain sales contracts, invoices, and other documentation as required.
Customer Feedback: Gather and relay customer feedback to the product development or customer support teams to help improve products and services.
Sales Presentations: Assist in creating sales presentations and materials for meetings and pitches.
CRM Software: Use Customer Relationship Management (CRM) software to track and manage customer interactions and sales opportunities.
Follow-up: After a sale, follow up with customers to ensure their satisfaction and encourage repeat business.
Team Collaboration: Collaborate with the sales team, marketing department, and other colleagues to achieve common sales goals.
Goal Setting: Set and work towards personal and team sales goals.
Compliance: Ensure that all sales and administrative processes adhere to company policies and industry regulations.
Training and Development: Stay updated on sales techniques and industry knowledge through training and professional development opportunities.
Budget Management: Assist in managing budgets related to sales and administrative activities.
Feedback and Improvement: Continuously seek ways to improve processes, customer service, and sales performance.
Job Types: Full-time, Permanent, Fresh graduate, Student job
Pay: RM2,300.00 - RM5,500.00 per month
Benefits:
- Opportunities for promotion
Supplemental Pay:
- 13th month salary
- Performance bonus