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Customer Service

  • Full Time, onsite
  • Agensi Pekerjaan Alpha Alliance Sdn Bhd
  • Ulu Tiram, Malaysia
Salary undisclosed

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Job Overview
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will be the first point of contact for our clients, providing exceptional support and assistance. Your ability to communicate effectively and analyze customer needs will be essential in ensuring a positive experience for every client. This position requires a proactive approach to problem-solving and a commitment to delivering high-quality service.

Duties

  • Respond promptly to customer inquiries via phone, email, and chat.
  • Provide accurate information regarding products and services.
  • Assist clients with order placements, changes, and cancellations.
  • Handle outbound calling to follow up on customer feedback and satisfaction.
  • Analyze customer issues and provide effective solutions in a timely manner.
  • Maintain detailed records of customer interactions and transactions through data entry.
  • Collaborate with team members to improve overall customer service processes.
  • Ensure all communications are professional, clear, and courteous.

Requirements

  • Proficiency in English is required; multilingual skills are a plus.
  • Previous experience in client services or customer support is preferred.
  • Strong communication skills, both verbal and written.
  • Ability to analyze situations and provide appropriate solutions.
  • Experience with outbound calling is advantageous.
  • Familiarity with office software applications for data entry tasks.
  • A positive attitude with a focus on delivering excellent customer service.
  • Must be able to work independently as well as part of a team.

We encourage individuals who are passionate about helping others and thrive in a fast-paced environment to apply for this rewarding opportunity.

Job Type: Full-time

Pay: RM2,800.00 - RM4,000.00 per hour

Schedule:

  • Monday to Friday

Experience:

  • Customer service: 2 years (Required)