Epicareer Might not Working Properly
Learn More
Please Turn on your JavaScript

Epicareer might not working properly because your browser javascript is turned off.

What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
Visit Site here
  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
Visit Site here
  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
  2. Tip: If you're running Mac OS, click the Firefox drop-down list > Preferences.
  3. On the Content tab, click the Enable JavaScript check box.
Visit Site here
  1. Click the "Settings and more" icon at the top right of the Edge browser window.
  2. Click Settings.
  3. From the Settings menu, click Cookies and site permissions.
  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
  6. Close the Settings tab.
  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
Visit Site here
Any Question? Contact us
logo
Jobs or company...

L2 Service Desk Analyst, Technical Support

  • Full Time, onsite
  • Agensi Pekerjaan Ideal Reliance Sdn Bhd
  • Kuala Lumpur, Malaysia
RM 4,500 - RM 8,500 / month
Checking job availability...
Original
Simplified

1. Technical Skills

  • System and Application Knowledge: Supporting applications, including their functionality, architecture, and dependencies.
  • Database Knowledge: Familiarity with SQL and the ability to query databases for troubleshooting.
  • Operating Systems: Proficiency in working with different operating systems like Windows, Linux, or Unix
  • Troubleshooting and Debugging: The ability to identify the root cause of issues by analyzing logs, application data, system performance, and user interactions.
  • Web Technologies: Understanding of web technologies such as HTTP/HTTPS, web servers, web frameworks, APIs, etc. Scripting and Automation:
  • Knowledge of scripting languages will be an added advantages (e.g., Python, Shell scripting, PowerShell) to automate common tasks, resolve issues, and generate reports.

2. Incident Management

  • Ticketing Systems: Experience with IT service management (ITSM) tools like ServiceNow for tracking, escalating, and documenting incidents.
  • Escalation Procedures: Ability to escalate issues to development teams, system admins, or vendors when necessary and manage the communication between teams.
  • Change Management: Familiarity with processes around change management and applying fixes or patches to applications in a controlled manner.

3. Communication Skills

  • Documentation: Writing clear, detailed documentation for troubleshooting steps, solutions, and best practices.
  • Customer Interaction: Interacting with end users or customers, providing updates, and managing expectations.
  • Collaboration: Working with cross-functional teams (development, infrastructure) to resolve complex issues

4. Application Support Tools

  • Cloud Services: Understanding of cloud environments (AWS)
  • Monitoring Tools: Knowledge of monitoring tools for tracking system health, application uptime, and performance.

5. Security Awareness

  • Security Best Practices: Awareness of security protocols (e.g., SSL/TLS, authentication, and authorization mechanisms) to ensure that application issues & compromise security. Access Control: Understanding user access levels and privileges, and the ability to troubleshoot permission-related issues.

6. Knowledge of Industry Best Practices

  • ITIL Knowledge: Understanding of ITIL (Information Technology Infrastructure Library) principles for incident, problem, and change management can be helpful.
  • Service Level Agreements (SLAs): Familiarity with SLAs to manage user expectations and meet resolution targets.

Job Requirements:

  • Proven experience in technical support, with at least 2 years in L2 or similar roles.
  • Strong knowledge of on the area of networking, cloud platforms, hardware, software, operating systems, etc.
  • Excellent problem-solving skills with the ability to analyze and resolve technical issues effectively.
  • Strong communication skills, both written and verbal, with the ability to explain complex technical concepts to non-technical customers.
  • Ability to work under pressure and manage multiple tasks simultaneously.
  • Experience with troubleshooting tools, diagnostic software, and ticketing systems.

Additional Details:

  • Salary Range: Up to RM8,500.00 (depending on years of experience)
  • Contract Duration: 12-Months (yearly renewal)
  • Location: Kuala Lumpur
  • Working Hour: Monday to Friday, 8.45AM to 5.45PM

Job Type: Contract
Contract length: 12 months

Pay: RM4,500.00 - RM8,500.00 per month

Benefits:

  • Health insurance
  • Professional development

Schedule:

  • Monday to Friday

Work Location: In person