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Customer Success Specialist [Penang | Fresh Graduate | Multiple Project]

  • Full Time, onsite
  • Agensi Pekerjaan Hiredsearch Services Sdn Bhd
  • George Town, Malaysia
RM 3,000 - RM 4,500 / month

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  • Support customers to place online orders with the client
  • Provide timely support to customers through available communication channels (inbound phone calls and email)
  • Process payments and confidential client information in a manner that is precise and safeguards the customer’s personal and financial payment data at all times
  • Proactively support customers to mitigate the risk of damage to the client’s brand and customer loyalty
  • Identify and escalate priority issues through appropriate channels as and when necessary
  • Work harmoniously with other team members to identify better ways of working and promotes a culture of continuously improving the customer support experience
  • Maintain and improves quality of service by sharing suggestions and recommendations
  • Keep job knowledge and skills up to date by attending training and continuously learning
  • Meet all key performance indicators set by the company and client
  • Adhere to the policies and procedures set by the company and client

Job Type: Permanent

Pay: RM3,000.00 - RM4,500.00 per month

Expected Start Date: 03/17/2025