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Customer Care Executive - Order processing
RM 4,000 - RM 4,500 / month
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Company background : Electrical Multinational Company (MNC) that providing energy and automation digital solutions.
Job Description :
- First level general support pre-sales and post-sales, telephone, email and digital platforms to customers and partners
- Responsible for answering incoming telephone calls, chat, e-mails, web based tickets and prioritizing customer's support needs
- Managing transactional orders backlog in ensuring timely deliveries as per customers' requested delivery dates
- Proactively liaise and coordinate with procurement and delivery team on logistic arrangement and close monitoring on customer order delivery
- Escalation management in liaising with Procurement, Logistics, Technical Support and Commercial Team in resolving customers order and delivery complaints
- Support and resolve customer logistic product quality/returns and commercial issues
- Supporting customer through the purchase and supply process
- Proactively follow up on all commitments and customer details
- Strong Collaboration with Marketing on new product launches
- Ongoing proactive research and learning about new products, technologies and applications
- Improve Customer Satisfaction by providing a high quality professional Primary Support to customers
- Lead transformation initiatives such as process simplification and improvement on Customer Service Support process
- Carry out other related tasks assigned in order to support the team and other department to achieve company's objectives
Requirements :
- Diploma/Degree in any specialization.
- Knowledge in SAP highly preferred.
- 2 years above experiences in Customer Service/Order processing.
- Strong verbal and written communication skills are required.
- Ability to multi task (logging queries while speaking with customers).
- Preferably experiences from Engineering / Logistic company.
- Flexible and having the ability to learn quickly.
Benefits : Leaves, Fixed allowance, Bonus, Hybrid working, etc.
Job Type: Full-time
Pay: RM4,000.00 - RM4,500.00 per month
Benefits:
- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development
Schedule:
- Monday to Friday
Supplemental Pay:
- 13th month salary
Application Question(s):
- What is your expected salary?
- How long is your notice period?
Education:
- Diploma/Advanced Diploma (Preferred)
Experience:
- Customer support: 2 years (Preferred)