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Customer Care Executive - Order processing

RM 4,000 - RM 4,500 / month

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Company background : Electrical Multinational Company (MNC) that providing energy and automation digital solutions.

Job Description :

  • First level general support pre-sales and post-sales, telephone, email and digital platforms to customers and partners
  • Responsible for answering incoming telephone calls, chat, e-mails, web based tickets and prioritizing customer's support needs
  • Managing transactional orders backlog in ensuring timely deliveries as per customers' requested delivery dates
  • Proactively liaise and coordinate with procurement and delivery team on logistic arrangement and close monitoring on customer order delivery
  • Escalation management in liaising with Procurement, Logistics, Technical Support and Commercial Team in resolving customers order and delivery complaints
  • Support and resolve customer logistic product quality/returns and commercial issues
  • Supporting customer through the purchase and supply process
  • Proactively follow up on all commitments and customer details
  • Strong Collaboration with Marketing on new product launches
  • Ongoing proactive research and learning about new products, technologies and applications
  • Improve Customer Satisfaction by providing a high quality professional Primary Support to customers
  • Lead transformation initiatives such as process simplification and improvement on Customer Service Support process
  • Carry out other related tasks assigned in order to support the team and other department to achieve company's objectives

Requirements :

  • Diploma/Degree in any specialization.
  • Knowledge in SAP highly preferred.
  • 2 years above experiences in Customer Service/Order processing.
  • Strong verbal and written communication skills are required.
  • Ability to multi task (logging queries while speaking with customers).
  • Preferably experiences from Engineering / Logistic company.
  • Flexible and having the ability to learn quickly.

Benefits : Leaves, Fixed allowance, Bonus, Hybrid working, etc.

Job Type: Full-time

Pay: RM4,000.00 - RM4,500.00 per month

Benefits:

  • Health insurance
  • Maternity leave
  • Opportunities for promotion
  • Parental leave
  • Professional development

Schedule:

  • Monday to Friday

Supplemental Pay:

  • 13th month salary

Application Question(s):

  • What is your expected salary?
  • How long is your notice period?

Education:

  • Diploma/Advanced Diploma (Preferred)

Experience:

  • Customer support: 2 years (Preferred)