Application Engineer (Pressure & Fluid Control)
RM 6,000 - RM 8,000 / month
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Job Summary:
- The Application Engineer for Pressure and Fluid Control provides technical expertise, support, and solutions for Southeast Asia and Taiwan's pressure and fluid control products.
- This role involves working closely with sales, product development, and customer support teams to understand client needs, develop tailored solutions, and ensure successful product applications.
- The ideal candidate will possess strong technical knowledge in pressure and fluid control systems and experienced in providing technical support and application engineering, review and evaluate customer needs, prepare specifications, and recommend design modifications.
- The incumbent will be responsible for product customizations to extend product capability to new applications and assist in evaluating performance and market suitability of new product designs and competitive products.
Responsibilities:
Technical Support & Solution Development:
- Provide expert technical support, assisting customers in selecting, configuring, and resolving systems.
- Develop custom solutions and application recommendations based on clients' operational requirements and specifications.
- Collaborate with sales teams to identify customer needs, clarify technical requirements, and present product solutions that meet these needs.
Application Engineering & Product Expertise:
- Serve as a domain expert, providing insights into product features, functionality, and applications.
- Conduct field visits to understand client challenges, perform site assessments, and ensure efficient product integration.
- Prepare technical user documentation, such as product datasheets, manuals, and installation guides.
- Conduct evaluation testing on product designs to resolve conformance to the product definition and customer needs. Works in conjunction with Design Engineering and Marketing. Assists in the development of new product ideas and appropriate specifications.
Customer Training & Support:
- Conduct training sessions, workshops, and demonstrations for customers, ensuring they are confident in the operation and maintenance of products.
- Develop training materials tailored to the specific needs of the Southeast Asian and Taiwanese markets.
- Support customers in resolving technical issues, either remotely or on-site as needed.
Market Feedback & Product Development:
- Gather feedback from customers and industry insights to relay to product development teams, aiding in future product improvements and innovations.
- Stay informed on industry trends, competitors, and technology advancements in pressure and fluid control to support proactive product recommendations.
Multi-functional Collaboration:
- Work with sales, marketing, and engineering teams to support business growth and promote product offerings in the region.
- Coordinate with supply chain and logistics teams to ensure the timely availability of products for customer projects.
- Perform related work as apparent or assigned.
Requirements:
- Bachelor's degree in Mechanical Engineering, Chemical Engineering, or related field.
- 3-5 years of experience in application engineering, technical support, or a similar role in any related industries (e.g., industrial automation, fluid dynamics).
- Proven technical expertise and strong technical understanding in pressure and fluid control products and applications, with hands-on experience in supporting customer implementations.
- Customer-focused with strong interpersonal skills, problem-solving and analytical skills.
- Project management skills for coordinating installations and implementations.
- Proficiency in using engineering tools and software relevant to pressure and fluid control.
- Excellent presentation and communication skills for technical presentations and training.
- Willingness to travel within the region to support customer's inquiries. Possess own transport.
Job Types: Full-time, Permanent
Pay: RM6,000.00 - RM8,000.00 per month
Benefits:
- Dental insurance
- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development
- Vision insurance
Schedule:
- Monday to Friday
Supplemental Pay:
- 13th month salary
- Performance bonus
Application Question(s):
- What is your salary expectation?
- How long is your notice period?
Experience:
- P&ID: 3 years (Required)
- Pressure and Fluid Control: 3 years (Required)
- Hydraulic & Pneumatic Control: 3 years (Required)
- Pre-Sales: 3 years (Required)
Language:
- Mandarin (Required)
Willingness to travel:
- 75% (Required)