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Customer Service Executive (Financial)

  • Full Time, onsite
  • Agensi Pekerjaan Elitez Malaysia Sdn Bhd
  • Bukit Bintang, Malaysia
RM 5,000 - RM 6,000 / month

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Company Information

Business Nature: Financial Services (Investment & Wealth management)

Location: SOHO office

Job Description

  • Resolve various business inquiries, consultations, and acceptance through online, telephone, and other means;
  • Responsible for promoting the entire process of customer complaint cases until they are closed loop;
  • Timely release enterprise related information through email, SMS, and other means;
  • Daily routine outbound call follow-up that meets regulatory requirements;
  • Assist the customer service team in optimizing processes, establishing multi-channel service models, and improving service quality;
  • Complete other tasks assigned by superiors

Job requirements:

  • Bachelor's degree or above in finance or related field;
  • Having 5 years or more of customer service experience in the financial industry;
  • Have a relatively comprehensive understanding of the financial industry, and be familiar with financial products such as Private Equity/Public Offering of Fund ,and related operational work;
  • Having infectious language expression ability and good insight ability, able to quickly locate customer needs;
  • Ability to follow up, communicate, and solve difficult problems, effectively manage customer expectations and maximize customer satisfaction;
  • With domestic fund industry qualification certificates, HKSI industry qualification examination qualification certificates, or FP certification issued by MAS;
  • Fluent in English listening, speaking, reading, and writing is preferred

Job Type: Full-time

Pay: RM5,000.00 - RM6,000.00 per month

Benefits:

  • Opportunities for promotion
  • Professional development

Schedule:

  • Monday to Friday

Education:

  • Bachelor's (Preferred)

Experience:

  • Customer Care Specialist: 3 years (Preferred)
  • Financial Institution: 3 years (Preferred)

Language:

  • Mandarin (Preferred)

Location:

  • Bukit Bintang (Preferred)

Application Deadline: 03/31/2025