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Customer Service Executive (Financial)
RM 5,000 - RM 6,000 / month
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Company Information
Business Nature: Financial Services (Investment & Wealth management)
Location: SOHO office
Job Description
- Resolve various business inquiries, consultations, and acceptance through online, telephone, and other means;
- Responsible for promoting the entire process of customer complaint cases until they are closed loop;
- Timely release enterprise related information through email, SMS, and other means;
- Daily routine outbound call follow-up that meets regulatory requirements;
- Assist the customer service team in optimizing processes, establishing multi-channel service models, and improving service quality;
- Complete other tasks assigned by superiors
Job requirements:
- Bachelor's degree or above in finance or related field;
- Having 5 years or more of customer service experience in the financial industry;
- Have a relatively comprehensive understanding of the financial industry, and be familiar with financial products such as Private Equity/Public Offering of Fund ,and related operational work;
- Having infectious language expression ability and good insight ability, able to quickly locate customer needs;
- Ability to follow up, communicate, and solve difficult problems, effectively manage customer expectations and maximize customer satisfaction;
- With domestic fund industry qualification certificates, HKSI industry qualification examination qualification certificates, or FP certification issued by MAS;
- Fluent in English listening, speaking, reading, and writing is preferred
Job Type: Full-time
Pay: RM5,000.00 - RM6,000.00 per month
Benefits:
- Opportunities for promotion
- Professional development
Schedule:
- Monday to Friday
Education:
- Bachelor's (Preferred)
Experience:
- Customer Care Specialist: 3 years (Preferred)
- Financial Institution: 3 years (Preferred)
Language:
- Mandarin (Preferred)
Location:
- Bukit Bintang (Preferred)
Application Deadline: 03/31/2025