J17-Cafe Supervisor - Penang Island
J17-Cafe Supervisor - Penang Island
Georgetown, Pulau Pinang
Requirements
Diploma in any related field
Fresh graduate
Customer service skills
Multitasking skills
Good analytical skills
An eye for details
Good communication skills
A team player with good leadership and interpersonal skills
Articulate and able to communicate effectively across all functions and levels
Able to adapt to organizational changes and work under pressure
Responsible, reliable, independent, and has a sense of urgency
Key Responsibilities
Sales and Customer Service
Maintains a profitable and reputable café, that is:
Handles cash transactions honestly, efficiently, and accurately.
Assists in the supervision of the profitable café.
Assists the Café & Assistant Manager in planning and executing all sales promotions effectively and efficiently.
Maintains an efficient, friendly service standard at all times.
Responds proactively to prevent and resolve customer service situations.
Handles all drink and food items during preparation safely.
Store Operations
Maintains efficient sales targets and surpasses customer expectations on each occasion, that is:
Completes daily reports as assigned.
Informs the Café Manager / Assistant Manager of any operational inconsistencies.
Maintains acceptable amounts of coffee, baked goods, and supplies for the bar.
Performs opening and closing duties.
Creates an environment conducive to attaining monthly sales targets.
Employee Development
Motivates and develops crews, that is:
Assists in the training of new employees.
Delegates duties to Brew Crews as necessary.
Leads by example.
Motivates crews to maintain and serve consistent quality products every time.
Perpetuates company philosophy and culture.
Schedules breaks as necessary.
Product Knowledge
Delivers consistent quality products, that is:
Assists the Café Manager and Assistant Manager in educating all Brew Crews on all products and services.
Oversees drink-making and ensures that only consistent quality drinks and products are served.
Strictly adheres to and enforces SOPs on all drink and gourmet items.
So as to maintain the highest standards of products that The Coffee Bean & Tea Leaf stands for.
Store Presentation
Maintains a comfortable, conducive outlet by:
Following guidelines on music.
Maintaining a clean, well-merchandised café.
So as to provide a warm and inviting environment in which our customers can enjoy their world-class coffee and tea.
Job Types: Full-time, Permanent, Fresh graduate
Pay: From RM3,000.00 per month
Benefits:
- Additional leave
- Maternity leave
- Opportunities for promotion
- Professional development
Supplemental Pay:
- Yearly bonus
Education:
- Diploma/Advanced Diploma (Required)
Experience:
- F&B: 2 years (Required)
Work Location: In person