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J17-Cafe Supervisor - Penang Island

  • Full Time, onsite
  • Agensi Pekerjaan VR Excellent (M) Sdn Bhd
  • George Town, Malaysia
RM 3,000 - RM 3,000 / month

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J17-Cafe Supervisor - Penang Island

Georgetown, Pulau Pinang

Requirements

Diploma in any related field

Fresh graduate

Customer service skills

Multitasking skills

Good analytical skills

An eye for details

Good communication skills

A team player with good leadership and interpersonal skills

Articulate and able to communicate effectively across all functions and levels

Able to adapt to organizational changes and work under pressure

Responsible, reliable, independent, and has a sense of urgency

Key Responsibilities

Sales and Customer Service

Maintains a profitable and reputable café, that is:

Handles cash transactions honestly, efficiently, and accurately.

Assists in the supervision of the profitable café.

Assists the Café & Assistant Manager in planning and executing all sales promotions effectively and efficiently.

Maintains an efficient, friendly service standard at all times.

Responds proactively to prevent and resolve customer service situations.

Handles all drink and food items during preparation safely.

Store Operations

Maintains efficient sales targets and surpasses customer expectations on each occasion, that is:

Completes daily reports as assigned.

Informs the Café Manager / Assistant Manager of any operational inconsistencies.

Maintains acceptable amounts of coffee, baked goods, and supplies for the bar.

Performs opening and closing duties.

Creates an environment conducive to attaining monthly sales targets.

Employee Development

Motivates and develops crews, that is:

Assists in the training of new employees.

Delegates duties to Brew Crews as necessary.

Leads by example.

Motivates crews to maintain and serve consistent quality products every time.

Perpetuates company philosophy and culture.

Schedules breaks as necessary.

Product Knowledge

Delivers consistent quality products, that is:

Assists the Café Manager and Assistant Manager in educating all Brew Crews on all products and services.

Oversees drink-making and ensures that only consistent quality drinks and products are served.

Strictly adheres to and enforces SOPs on all drink and gourmet items.

So as to maintain the highest standards of products that The Coffee Bean & Tea Leaf stands for.

Store Presentation

Maintains a comfortable, conducive outlet by:

Following guidelines on music.

Maintaining a clean, well-merchandised café.

So as to provide a warm and inviting environment in which our customers can enjoy their world-class coffee and tea.

Job Types: Full-time, Permanent, Fresh graduate

Pay: From RM3,000.00 per month

Benefits:

  • Additional leave
  • Maternity leave
  • Opportunities for promotion
  • Professional development

Supplemental Pay:

  • Yearly bonus

Education:

  • Diploma/Advanced Diploma (Required)

Experience:

  • F&B: 2 years (Required)

Work Location: In person