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Customer Service Executive

RM 4,000 - RM 8,000 / month

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  • To efficiently handle outbound call.
  • To provide fast and timely solutions to all customer related problems.
  • To ensure customer satisfaction by providing excellent Customer Services.
  • To be constantly guided by company's service standards.
  • Effectively manage large numbers of outbound calls
  • Handle complaint, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Minimum education is Certificates / Vocational / Diploma
  • Excellent Communication skills, fluent in English and Bahasa Malaysia
  • Mature, Resourceful, Tactful, and Diplomatic with Excellent Listening skills
  • Self-motivated individuals with integrity, a drive to achieve targets, and Good Organizational skills
  • Willing to learn
  • Patient and Responsible
  • EPF
  • SOCSO
  • Medical Leave
  • Annual Leave
  • Phone & Transport Allowance
  • Work-life balance
  • Working hours (8.15 am – 5.30 pm)
  • Lunch break (12.45pm-2pm)
  • Alternate off day
  • Attractive commission up to 6k or more
  • Training provided