Job Summary
The Head of Operations is a critical leadership role responsible for overseeing the efficient and effective operation of all duty-free warehouses across the ASEAN region. This role involves managing third-party warehousing providers, streamlining processes, implementing and monitoring service level agreements (SLAs), and leading inventory management strategies. The ideal candidate possesses extensive experience in warehouse management within the duty-free or retail industry and a proven track record of optimizing operational efficiency, driving performance improvement, and managing costs effectively.
Key Responsibilities
Warehouse Management:
Oversee the day-to-day operations of all duty-free warehouses in the ASEAN region.
Manage relationships with third-party warehousing providers, ensuring adherence to contractual obligations and performance standards.
Implement standardized processes and procedures across all warehouse locations to optimize efficiency and minimize operational costs.
Develop and implement key performance indicators (KPIs) to monitor warehouse performance and identify areas for improvement.
Process Optimization:
Analyze existing warehouse processes and identify opportunities for simplification and automation.
Lead initiatives to streamline workflows, reduce manual handling, and improve overall operational efficiency.
Implement robust reporting mechanisms to provide real-time visibility into warehouse operations and inventory levels.
SLA Management:
Develop and implement comprehensive SLAs with third-party warehousing providers.
Monitor SLA compliance and performance, ensuring adherence to agreed-upon service levels.
Address any SLA breaches promptly and effectively, working with providers to implement corrective actions.
Inventory Management:
Oversee the end-to-end inventory management process, including demand planning, purchasing planning, and stock control.
Collaborate closely with the buyer team to ensure optimal inventory levels are maintained to meet customer demand while minimizing stock holding costs.
Implement inventory management best practices, including cycle counting, stock rotation, and obsolescence management.
Cost Management:
Monitor and analyze warehouse operating costs, identifying areas for potential cost reduction.
Implement cost-saving measures, such as negotiating favorable rates with warehousing providers, optimizing storage space utilization, and minimizing waste.
Develop and manage the operational budget, ensuring cost-effectiveness and alignment with business objectives.
Leadership and Team Management:
Build and lead a high-performing operations team, fostering a culture of collaboration, accountability, and continuous improvement.
Provide guidance, mentorship, and development opportunities to team members.
Ensure effective communication and coordination within the operations team and across other departments.
Qualifications
Bachelor's degree in Supply Chain Management, Logistics, or a related field.
10-15 years of relevant experience in warehouse management, preferably within the duty-free or retail industry.
Strong understanding of warehouse operations, inventory management, and logistics.
Experience in managing third-party warehousing providers.
Proven ability to optimize processes and drive operational efficiency.
Demonstrated experience in cost management and cost reduction initiatives.
Excellent communication, interpersonal, and leadership skills.
Regional experience in ASEAN is highly desirable.
We are all different - one talent to another - that is how we rely on our differences. At AirAsia, you will be treated fairly and given all chances to be your best.We are committed to creating a diverse work environment and are proud to be an equal opportunity employer.
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